Phone repair

Preparing your phone for repair is not necessary and sometimes not possible. However, it can slightly speed up the repair process if your device is fully up-to-date with the latest software version and the battery is sufficiently charged.

For an iPhone, we recommend disabling “Find My” or putting your device in repair mode. Can’t do this yourself? In that case, make sure that your Apple ID login information is known so that our specialists can do this safely with you.

No matter how small, every repair carries some risk. That’s why we always recommend backing up your important data in advance via iCloud or Google Drive on your Android. This keeps your photos, contacts and files safe, even in the event of an unexpected malfunction, loss or theft.

Don’t have time to do this? No worries, our specialists at ThePhoneLab in are also happy to help you without preparation.

Yes, you can also send your phone to ThePhoneLab for repair. This is ideal when you don’t have time to stop by one of our stores. You simply register your phone online via our website. Upon receipt, our specialists will perform a free diagnosis and contact you with the cost and expected repair time.

Once the repair is complete, we return your device safely and insured, often within one business day. Of course, our lifetime warranty on the performance of the replaced part and our no cure, no pay promise also apply to returned devices.

Want to have your device sent in for repair? Register your device for shipment here.

At ThePhoneLab, you retain your manufacturer’s warranty in some cases, namely when you choose an iPhone or OPPO repair with genuine parts. We are an official Apple Independent Repair Provider (IRP) and OPPO Authorized Service Partner, which means our specialists work according to their guidelines and use genuine parts and diagnostic equipment.

For brands such as Google Pixel, Samsung, OnePlus and many others, we do use original parts but cannot guarantee warranty retention.

If you have your phone repaired with compatible or refurbished parts, the manufacturer’s warranty usually expires, but at ThePhoneLab you do get a lifetime warranty on the operation of the replaced part. So you are always assured of quality and security, regardless of the choice you make.

A phone repair at ThePhoneLab takes between 30 and 60 minutes on average. The exact time for your repair can be found on the repair page.

You can simply bring your device without an appointment or schedule an appointment in advance online to avoid waiting time. While you wait, you can often stay in the store; our specialists will repair your device right away, on-the-spot.

Yes, at ThePhoneLab you can simply stop by for a repair without an appointment. In all of our stores, certified specialists are on hand daily to help you right away.

So making an appointment is not mandatory, but it can be helpful to avoid waiting time or to make sure the part you need is in stock. You simply book a time slot online that is most convenient for you.

Schedule your appointment right here or walk into ThePhoneLab in today.

Not sure exactly what’s broken on your phone? No problem! At ThePhoneLab, our specialists always do a free diagnosis. During this check, we thoroughly examine your device and usually tell you within 60 minutes what exactly is wrong as well as what the repair would cost.

Would you rather try to solve the problem yourself first? In our knowledge base you’ll find helpful articles about common problems, such as a device that stops booting, doesn’t charge or has a black screen. Sometimes just rebooting or performing a software update is enough to fix the problem.

Still can’t figure it out? Then just stop by our store in without an appointment, or schedule an appointment for a free diagnosis directly online. Thanks to our no cure, no pay guarantee, you pay nothing if we can’t fix the problem. Schedule your free diagnosis here.

The difference between original parts and high-quality alternatives is in origin, software recognition and price.

Original parts are supplied directly by the manufacturer, are identical to the factory parts and are automatically recognized by the phone – without notifications.

High-quality alternatives are not from the brand itself, but are carefully tested. They may have minor differences in brightness, color or fit and sometimes are not recognized by the phone as “original. This does not affect the operation of your device. Especially for iPhone repairs, these options can save a lot of money.

“Independent Repair Provider” (IRP) is an official Apple program that allows ThePhoneLab, to use genuine Apple parts and tools for repairs outside of Apple itself.

Our specialists follow Apple’s guidelines and use the same software and calibration equipment as Apple Stores. So you can come to ThePhoneLab for genuine iPhone, MacBook and iPad repair while maintaining quality and reliability.

“No cure, no pay” literally means: no solution, no payment.

At ThePhoneLab, you only pay if we can actually repair your device. If we cannot solve the problem, we will not charge you for research or diagnosis. This way you always know where you stand, which is fair and transparent!

Our lowest price guarantee applies to the cheapest iPhone screens we offer for a specific model.

Within 14 days of your repair or before performance, do you find the same type of screen cheaper elsewhere? Then we will refund the difference and an additional €5.

To do so, send an email with the price difference to [email protected].
👉 Read all the terms and conditions of the iPhone screens lowest price guarantee

You only need to turn off “Find My” if you choose an original iPhone repair and if your device is not up-to-date with the latest software version.

With recent software versions, this is no longer necessary because Apple devices with the latest software can calibrate components in the settings on the device itself.

Our specialists will always indicate if your device requires turning off “Find My” before the repair starts.

At ThePhoneLab, we take great care with your privacy. You are always allowed to watch during the repair, so you can see exactly what happens to your phone.

We open or test your device only to the extent necessary to determine or verify the problem and only if you give us permission to do so! This is never mandatory.

Our specialists follow strict guidelines and treat every device with respect and care, ensuring that your personal data is always kept safe.

Yes, at ThePhoneLab you can also have accessories installed or purchased during your phone repair. We have a wide range of products such as screen protectors that we apply perfectly for you, cases, chargers, power banks and much more.

Our specialists will be happy to help you choose the right accessories that will optimally protect your phone and make it last longer.

A refurbished part is an original part that has been previously used but thoroughly inspected, cleaned and partially repaired where necessary.

For example, with an iPhone screen, sometimes only the glass is replaced, while the screen itself remains original. This way, the part gets a second life, with the same quality and function as new.

Of course, at ThePhoneLab, you get a lifetime warranty on refurbished parts as well.