De Goudse

For self-inflicted damage, such as a fallen or wet phone, you usually need all-risk or comprehensive contents coverage with De Goudse. Standard coverage mainly covers damage caused by fire, burglary and water. Your advisor can tell you which coverage is on your policy.

Basically, contents insurance covers your belongings inside the home. Damage to your phone outside the home often requires additional outdoor or valuables coverage. Check whether this is included in your policy in My Goudse or ask your adviser.

Theft after a burglary in your home is usually covered under contents coverage. Theft outside the home, pickpocketing or loss of your phone is usually not insured or only with additional coverage. Theft almost always requires a report to the police.

Wear and tear and aging, such as a deteriorating battery, are not covered. The same goes for normal use such as scratches and dents without functional damage, loss of your device, intentional damage and damage due to fraud or abuse. In doubt about your situation? Your policy conditions will give you the answer.

At De Goudse, you report a private loss through your insurance advisor or directly to De Goudse, online via schade.mijngoudse.nl. Your advisor knows your policy and can take care of the report for you. In either case, have your policy number handy.

For a repair claim, De Goudse almost always asks for a quote so that the claim can be assessed. Through ThePhoneLab’s website, you can create a PDF quote yourself for free: add the repair to your shopping cart and choose receive PDF quote. Don’t know what’s wrong with your device? Then our specialists will help you further with a diagnosis.

Have your policy number handy, along with a repair quotation, clear photos of the damage and proof of purchase of your device. Your policy number can be found on your policy schedule, in My Goudse or via your advisor. Submit everything in one go to ensure the fastest processing.

Yes. For a repair of your phone, tablet or laptop, you choose your own repairer. You provide a quote or invoice with your claim and De Goudse will pay the compensation to you. ThePhoneLab makes a clear quote that you can submit directly.

The deductible is the portion of the damage you pay yourself. The amount differs per policy and per coverage. What applies to you is listed on your policy schedule in My Goudse, or check with your insurance advisor.

Whether De Goudse assumes new value or current value depends on your policy conditions and the age of your device. In the case of a repair, it is usually the repair costs themselves that matter. A clear quote from ThePhoneLab gives De Goudse insight into what the repair will cost.

Yes. We provide an honest diagnosis and make a clear repair quote that you can submit to De Goudse or your advisor when you report your claim. After approval, we will repair your device professionally, often while you wait. You submit the claim to your insurer yourself.