Allianz Direct

This is not covered under standard household property insurance, not even with All Risk coverage. Allianz Direct explicitly excludes damage caused by drops and impacts to smartphones, tablets, and laptops from the basic coverage. For this, you’ll need the Mobile Devices add-on module, which does cover damage from drops and impacts.

This is an add-on to your household contents insurance specifically for mobile electronics. With this add-on, your smartphone, tablet, and laptop are insured against damage caused by drops and impacts, both at home and away from home within the Netherlands. Wear and tear and cosmetic damage are not covered under this policy.

Only with the Mobile Devices module. Standard home contents insurance and the All Risk plan primarily cover damage inside your home. For damage that occurs on the street, on the tram, or at work, you’ll need the separate module.

Allianz Direct is the Allianz Group’s online consumer brand: you can purchase a policy directly online, without an intermediary. Allianz Netherlands works through advisors and focuses primarily on business customers and individuals via intermediaries. They are separate companies with their own policy terms and conditions, contact information, and portals.

Allianz Direct policy numbers often start with DN11. If you purchased your insurance online at allianzdirect.nl, you are an Allianz Direct customer. Did you purchase it through an advisor or broker? Then you are likely an Allianz Nederland customer. Check your policy documents or log in to the portal you use.

The fastest way is online via My Account at allianzdirect.nl. There, you can submit your claim form and upload documents. For urgent matters outside of business hours, call 010 300 6540 (available 24/7). Email documents to [email protected] with your claim number in the subject line.

Allianz Direct primarily uses the “My Account” web portal. There is no separate claims app; all interactions take place through the website. “My Account” also works on your mobile browser.

Generally: your policy number, a description of the damage, photos of the damage, the IMEI or serial number of your device, proof of purchase, and our repair estimate. In the event of theft, you’ll also need a police report or a police report number.

Yes. With Allianz Direct, you choose your own repair provider. ThePhoneLab will prepare an insurance-ready quote that you submit through “My Account” on the Allianz Direct website. Once approved, you pay for the repair and forward the invoice to receive your reimbursement.

Allianz Direct strives to process claims quickly. Simple claims are often reviewed within a few business days. More complex cases may take a little longer. You will receive a confirmation of receipt with an estimated timeframe.

Only with the Mobile Devices module. Standard personal property insurance only covers theft following a break-in at your home. For theft outside your home (on the street, from a bag, at work), you’ll need the supplemental module.

Water damage at home caused by a leak or flood is covered under your home contents insurance. Water damage caused by your own carelessness (dropping a phone in water, spilling coffee on it) is only covered under the Mobile Devices module.

Once your claim has been approved and the repair has been completed, upload the invoice via My Account, or email it to [email protected] with your claim number in the subject line. Allianz Direct will pay the reimbursement to you, minus your deductible, if applicable.