Allianz
Phone broken and insured with Allianz?
At Allianz Nederland, damage to your phone, tablet or laptop is assessed through your contents insurance. This page is intended for customers with a policy through an intermediary or advisor. Did you take out your insurance online? Then you are probably a customer of Allianz Direct.
Theft after burglary, fire and water damage are covered by standard coverage, including for mobile electronics.
Be careful: fall and impact damage to smartphones, tablets and smartwatches is explicitly excluded by Allianz, even with the All Risk extension. So in most cases, a fallen screen will not be reimbursed through your contents insurance.
Unsure if your damage is covered? ThePhoneLab makes a clear repair quote that you can submit directly to Allianz. We provide an honest diagnosis and expertly repair your device while you settle your claim with your insurer.
Closed online? Then you are a customer of Allianz Direct, a separate brand of the Allianz group with different terms and contact information. View Allianz Direct →
When does Allianz compensate for damage to your device?
Allianz assesses each claim based on your policy conditions. These are the most common situations with contents insurance, possibly extended with All Risk.
Typically reimbursed
Usually not reimbursed
This is how to claim damages with Allianz
With Allianz, you choose your own repairer. We make a clear quote that you submit directly to Allianz.
Check your coverage first
Allianz does not cover fall and impact damage to smartphones. Check your policy on MyAllianz or call 088 577 28 28 before requesting a quote.
Report your claim to Allianz
Through the online claim form at allianz.nl or by phone at 088 577 28 28.
Request a free quote
Get a repair quote online through our website or walk into a ThePhoneLab store.
Waiting for agreement
Deliver the quote to Allianz. They usually respond to your claim report within 10 business days.
We repair your device
Often ready within 30 minutes while you wait.
Submit the invoice
Forward our invoice to Allianz. They will pay the compensation to you.
What do you need with your claim report?
Deliver everything at once to avoid delays.
Repair quote
Make it yourself for free through our website, or come by. We’ll arrange it on the spot.
Pictures of the damage
Take clear pictures before reporting the damage.
Proof of purchase
Invoice or receipt from the device. Order history in your e-mail often suffices as well.
Policy number
Your Allianz policy number. To be found in your policy documents or via MyAllianz.
Make your own free quote
Add the required repair(s) to your shopping cart and click on get PDF quote. Instantly ready for your claim report to Allianz.
Can’t find the repair or don’t know what’s wrong with your device? Then walk into our office. We will provide a free quote after a diagnosis in many cases.
Tips from ThePhoneLab for a smooth claim
Check your coverage firstAtAllianz, fall and impact damage to mobile electronics is excluded from the policy.
Get a quote in advanceAllianzneeds a quote to assess your claim.
Take clear photosOfall visible damage before you apply.
File a report in case of theftWhenburglary and theft occur, Allianz always requests a police report.
Contacting Allianz
Have questions about your policy or want to report a claim? Contact Allianz directly.
Reporting damage online
Report your claim using the online form or the chatbot on allianz.co.uk.
Headquarters
Coolsingel 120
3011 AG Rotterdam
For mail and visits by appointment.
Do you have any other insurance?
Not an Allianz customer? Check the specific info and claim process for your insurer.
Frequently asked questions about Allianz
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What does my Allianz contents insurance cover in the event of damage to my phone?
Important to know: Allianz explicitly excludes fall and impact damage to smartphones, tablets and smartwatches, even with All Risk extension. What is covered: damage to your device by fire, theft after breaking into your home, lightning strikes and water damage due to, for example, a leak.
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Is fall or impact damage to my smartphone covered with Allianz?
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What does and does not Allianz's All Risk extension cover?
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Does Allianz allow me to choose my own repairer?
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How do I report damage to my phone to Allianz?
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What is the phone number of the Allianz claims department?
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Does Allianz have an app to manage my household insurance?
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What is MyAllianz and can I track my claims in it?
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How long will it take Allianz to process my claim?
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Do I have a deductible on my contents insurance with Allianz?
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What documents does Allianz need when reporting a claim?
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Will Allianz cover water damage to my phone or laptop?
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Does Allianz require me to submit a quote before they assess the claim?
