ANWB
Broken phone and insured with ANWB?
With ANWB Insurance, coverage for your mobile electronics runs through the contents insurance. Your laptop is covered as standard, but for your smartphone and tablet you need the additional Smartphone and Tablet coverage.
That additional module covers damage from falls, impacts, water damage and theft, both indoors and outdoors. It also covers smartwatches and smartglasses of the whole family.
ThePhoneLab helps you with a clear repair quote that you can submit directly to ANWB. We provide an honest diagnosis and expertly repair your device while you settle your claim with your insurance company.
Good to know: ANWB Insurance is carried out by Unigarant. Membership is not required to purchase the insurance.
When does ANWB reimburse for damage to your device?
ANWB assesses each claim based on your policy conditions. These are the most common situations with household contents insurance with Smartphone and tablet coverage.
Typically reimbursed
Usually not reimbursed
How to claim damage with ANWB
ANWB works with a network of its own damage repairers. If you choose your own repairer, a deductible may apply. We make an insurance-ready quote that you submit directly to ANWB.
Report your damage to ANWB
Do this 24/7 online via My ANWB or call 088 299 30 00 during business hours.
Request a repair quote
Get a free quote online or walk into a ThePhoneLab store.
Waiting for agreement
Deliver the quote to ANWB. They review the claim and confirm reimbursement.
We repair your device
Often ready within 30 minutes while you wait.
Submit the invoice
Forward our invoice to ANWB. They will pay the fee to you.
What do you need with your claim report?
Deliver everything at once to avoid delays.
Repair quote
Make it yourself for free through our website, or come by. We’ll arrange it on the spot.
Pictures of the damage
Take clear pictures before getting your device repaired.
Proof of purchase
Invoice or receipt from the device. Order history in your e-mail often suffices as well.
Policy number
Your ANWB policy number. Found in My ANWB under your insurance policies.
Make your own free quote
Add the required repair(s) to your shopping cart and click on receive PDF quote. Instantly ready for your damage report to ANWB.
Can’t find the repair or don’t know what’s wrong with your device? Then walk into our office. We will provide a free quote after a diagnosis in many cases.
Tips from ThePhoneLab for a smooth claim
Check your coverage firstFora smartphone or tablet, you need the additional module, for a laptop, you don’t.
Submit everything completelyIncompleteapplications slow down the process at ANWB.
Take clear photosOfall visible damage before having your device repaired.
Check your deductibleAta self-selected repairer, ANWB may apply a deductible.
Contacting ANWB
Have questions about your policy or want to report a claim? Please contact ANWB directly.
ANWB Alarm Center
Available 24/7 for breakdown, accident and medical assistance abroad.
Do you have any other insurance?
Not an ANWB customer? Check the specific info and claim process for your insurer.
Frequently asked questions about ANWB Insurance
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Will ANWB cover damage to my phone through the contents insurance?
For damage to smartphones and tablets, you need the additional Smartphone and tablet coverage with ANWB. Laptops and desktop PCs are included in the standard contents insurance. Smartphone and tablet coverage can be taken out separately or on top of your household contents insurance.
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What is the difference between standard contents coverage and Smartphone and tablet coverage at ANWB?
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Is my laptop also insured by default through the ANWB contents insurance?
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Will ANWB reimburse for a broken screen after my smartphone falls?
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Is water damage to my phone covered with ANWB Insurance?
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Does Smartphone and tablet coverage also apply outside the home and abroad?
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Do I have to be an ANWB member to get insurance from ANWB?
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Is it true that ANWB Insurance is run by Unigarant?
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Can I choose my own repairer or must I go to an ANWB-affiliated repairer?
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How do I report damage to my smartphone to ANWB?
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Does ANWB also cover theft or loss of my smartphone?
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When do I call the ANWB Emergency Centre and when do I call the regular customer service?
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How long does it take ANWB to evaluate a claim after submitting my quote?