a.s.r.

Not comprehensive. Contents insurance covers basic risks such as fire, burglary and water. For damage to your phone from such things as falling, bumping or water damage from an accident, you need the Mobile Electronics option coverage.

With this choice coverage, you are insured for unexpected damage to your smartphone, tablet, laptop, smartwatch and game consoles. Think of a broken screen after a fall, water damage from an accident, or a device that breaks down unexpectedly.

Geographic coverage depends on how your policy is arranged. Via an advisor, global coverage often applies, while via online (I choose myself) coverage is usually limited to the Netherlands. Check your policy conditions or check with a.s.r.

There is often an excess per occurrence for the Mobile Electronics option coverage. The exact amount can be found in your policy terms and conditions or in My a.s.r.

Online via my.asr.nl or via the a.s.r. app. By phone is also possible via (030) 257 8888 (general) or in case of emergency/abroad via the Emergency Centre on (030) 256 7777 (24 hours a day). Have your policy number, IMEI or serial number and photos handy.

That depends on the age of your device and your policy terms. Younger devices are often reimbursed based on new value or refurbished value, older devices based on daily value. a.s.r. works with a depreciation scheme that is stated in your policy.

Yes, the Mobile Electronics option coverage covers fall damage and a broken screen. Without this module, fall damage is usually not covered by standard contents insurance.

Water damage at home due to, for example, a leakage is covered under the contents insurance. Water damage caused by your own clumsiness (appliance in the toilet, coffee over it) is only covered with the Mobile Electronics option coverage.

Theft outside the home is covered only with the Mobile Electronics option coverage. The basic contents insurance only covers theft after burglary in your home.

Loss without theft is usually only covered with the Mobile Electronics option coverage, and even there conditions apply. Check your policy for exact loss coverage.

Yes. At a.s.r., you choose your own repairer. ThePhoneLab makes an insurance-ready quote that you submit directly to a.s.r.. After approval, you pay for the repair yourself and send our invoice, after which a.s.r. pays the compensation to you.

Yes. The Aegon General Insurance policies were transferred to a.s.r. on September 21, 2024. You report your claim to a.s.r. now, even if Aegon is still on your old policy documents. Call (030) 257 8888 or report online via My a.s.r.

Usually: your policy number, a damage description, photos, the IMEI or serial number, proof of purchase and our repair quote. For theft, you’ll also need a police report or report number.

At a.s.r., you can purchase insurance through an independent advisor or online through “I choose myself.” The conditions may differ slightly, especially in terms of geographical coverage and deductible. Check your policy or ask a.s.r. which variant you have.