Nh1816
Are you insured with Nh1816 and has your device been damaged?
With Nh1816, damage to your phone, tablet, or laptop can be covered by your household property insurance. ThePhoneLab is an authorized repair partner of Nh1816 and will assist you from the moment you report the damage through the repair process.
Do you have insurance through a local insurance advisor or broker? Those policies are often underwritten by Nh1816. So more people are insured there than you might think. Check your policy or ask your advisor.
Damage caused by your own clumsiness or while you’re away from home is covered under the supplemental Electronics Coverage. This provides comprehensive coverage for your smartphone, tablet, and laptop within the Netherlands and in the border regions with Germany and Belgium.
As an approved partner, ThePhoneLab is an authorized repair provider for Nh1816. You pay for the repair yourself first and then submit our invoice to Nh1816 or through your insurance advisor. They will then pay the reimbursement to you.
ThePhoneLab is part of the official Nh1816 repair network.
When will Nh1816 cover damage to your device?
Nh1816 evaluates each claim based on your policy terms and conditions. These are the most common situations covered by Nh1816 home contents insurance, which may be supplemented with electronics coverage.
Generally covered
Generally not covered
How to File a Claim with Nh1816
Follow these steps: As an authorized partner, we’ll repair your device, and you’ll submit our invoice to Nh1816.
Report your claim to Nh1816
Through the Insurance App, My Nh1816, or your own insurance advisor. You can also call 0226-33 18 16.
We’ll repair your device
As an authorized partner of Nh1816. Often ready within 30 minutes while you wait.
Pay for the repair
You pay the amount upfront, and we’ll send you a clear invoice.
Submit the invoice to Nh1816
Submit our invoice to Nh1816 or through your advisor. They will pay the reimbursement to you.
What do you need to file a claim with Nh1816?
Submit everything at once, and Nh1816 will review your claim quickly.
Policy Number
Your Nh1816 insurance number or policy. You can find it in the Insurance App, in My Nh1816, or through your advisor.
Photos of the damage
Take clear photos of all visible damage before filing a claim.
Proof of Purchase
Invoice or receipt for the device. Order history in your email is often sufficient as well.
Repair Invoice
Our invoice after the repair. You can submit this to Nh1816 or through your advisor.
Approved Partner of Nh1816
ThePhoneLab is an authorized repair partner of Nh1816. You pay for the repair yourself first and then submit our invoice to Nh1816 or through your insurance advisor. Report your damage, bring in your device, and we’ll take care of a professional repair with an invoice ready for reimbursement.
A quote in advance isn’t always necessary, but it’s always helpful: that way, you and your advisor know what to expect beforehand. Add the repair(s) to your shopping cart and click “Receive PDF Quote,” or stop by for a free diagnosis.
Tips from ThePhoneLab for a Smooth Claims Process
Keep your invoice in a safe place. You’ll submit it to Nh1816 or your advisor after the repair.
Please submit all required information. Incompleteapplications slow down the process.
Take clear photos ofall visible damage before you file a claim.
Check your policyFordeductibles and whether you have purchased Electronics coverage.
Contact Nh1816
Do you have questions about your policy or would you like to file a claim? Contact Nh1816 directly, or consult with your insurance advisor.
Report a Claim Online
Report your claim through the Insurance App or via My Nh1816 on the website.
My Nh1816 and app
View your policy, report claims and activate member benefits through the InsuranceApp.
Do you have another insurance policy?
Not a Nh1816 customer? Check the specific information and claims process for your insurer.
Frequently Asked Questions About Nh1816
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Does NH1816 reimburse for a broken phone screen through home contents insurance?
A broken screen at home is usually covered under NH1816 home contents insurance. For a broken screen outside the home, you need the supplementary Electronics coverage. Which variant you have is listed in My NH1816 or ask your advisor.
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What exactly does NH1816's Electronics coverage cover for mobile devices?
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With NH1816, do I need Electronics coverage for damage to my phone outside the home?
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Up to what amount is my phone co-insured on NH1816 contents insurance without an additional module?
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Is water damage to my phone covered with NH1816?
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Is my phone with NH1816 also insured in Germany or Belgium on vacation?
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How do I report damage to my phone to NH1816?
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Should I report my claim through my insurance advisor or can I do so directly to NH1816?
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What information does NH1816 need to assess my claim?
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Can I choose my own repairer if I am insured with NH1816?
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Is loss or theft of my phone on the street covered with NH1816?
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Do I have a deductible for a phone damage on the NH1816 contents insurance?
