NH1816
Phone broken and insured with NH1816?
With NH1816, damage to your phone, tablet or laptop can be compensated through your contents insurance. Mobile electronics outside the home usually require the additional Electronics coverage, as the standard coverage outside the home is limited.
With Electronics coverage, you are broadly insured for your smartphone, tablet and laptop, including in the event of accidents and your own clumsiness within the Netherlands and in a border zone with Germany and Belgium.
ThePhoneLab will help you with a clear repair quote that you can submit to NH1816 or to your own insurance advisor. We provide an honest diagnosis and expertly repair your device while you settle the claim with your insurance company.
Good to know: NH1816 is a mutual insurance company that works through local insurance advisors. We are happy to provide a quote for your claim.
When does NH1816 reimburse damage to your device?
NH1816 assesses each claim based on your policy conditions. These are the most common situations with contents insurance, possibly extended with Electronics coverage.
Typically reimbursed
Usually not reimbursed
How to claim for damage at NH1816
With NH1816 you choose your own repairer. You report damage through the InsuranceApp, online or through your own insurance advisor. We make a clear quote that you submit directly.
Report your claim to NH1816
Through the InsuranceApp, My NH1816 or through your own insurance advisor. You can also call on 0226-33 18 16.
Request a free quote
Get a quote online or walk into a ThePhoneLab store.
Waiting for agreement
Deliver the quote to NH1816 or your advisor. They will review the claim and confirm reimbursement.
We repair your device
Often ready within 30 minutes while you wait.
Submit the invoice
Forward our invoice to NH1816 or your advisor. They will pay the fee to you.
What do you need with your claim report?
Deliver everything at once to avoid delays.
Repair quote
Make it yourself for free through our website, or come by. We’ll arrange it on the spot.
Pictures of the damage
Take clear pictures before you visit.
Proof of purchase
Invoice or receipt from the device. Order history in your e-mail often suffices as well.
Policy number
Your NH1816 policy number. Found in the InsuranceApp, in My NH1816 or through your advisor.
Make your own free quote
Add the required repair(s) to your shopping cart and click on receive PDF quote. Instantly ready for your claim report to NH1816 or your advisor.
Can’t find the repair or don’t know what’s wrong with your device? Then walk into our office. We will provide a free quote after a diagnosis in many cases.
Tips from ThePhoneLab for a smooth claim
Get a quote firstNH1816needs a quote to assess your claim.
Submit everything completelyIncompleteapplications slow down the process.
Take clear photosOfall visible damage before you apply.
Check your policyFordeductibles and whether you have purchased Electronics coverage.
Contacting NH1816
Have questions about your policy or want to report a claim? Contact NH1816 directly, or coordinate with your own insurance advisor.
Reporting damage online
Report your claim via the InsuranceApp or via My NH1816 on the website.
My NH1816 and app
View your policy, report claims and activate member benefits through the InsuranceApp.
Do you have any other insurance?
Not a customer of NH1816? Check the specific info and claim process for your insurer.
Frequently asked questions about NH1816
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Does NH1816 reimburse for a broken phone screen through home contents insurance?
A broken screen at home is usually covered under NH1816 home contents insurance. For a broken screen outside the home, you need the supplementary Electronics coverage. Which variant you have is listed in My NH1816 or ask your advisor.
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What exactly does NH1816's Electronics coverage cover for mobile devices?
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With NH1816, do I need Electronics coverage for damage to my phone outside the home?
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Up to what amount is my phone co-insured on NH1816 contents insurance without an additional module?
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Is water damage to my phone covered with NH1816?
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Is my phone with NH1816 also insured in Germany or Belgium on vacation?
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How do I report damage to my phone to NH1816?
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Should I report my claim through my insurance advisor or can I do so directly to NH1816?
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What information does NH1816 need to assess my claim?
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Can I choose my own repairer if I am insured with NH1816?
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Is loss or theft of my phone on the street covered with NH1816?
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Do I have a deductible for a phone damage on the NH1816 contents insurance?
