Zekur

Standard Zekur Inboedelverzekering covers damage in your home due to fire, burglary, water and storm, including mobile electronics. With Allrisk, accidents and your own clumsiness are also covered, such as a fallen phone at home.

Standard Zekur Inboedelverzekering is explicitly limited to damage inside your home. For damage and theft outside the home, you are usually outside the coverage. Check your policy conditions to be sure of your situation.

Most quickly via My Zekur (available 24/7). WhatsApp is also available via 088 010 6999 (24/7, not for healthcare). Live chat is available on weekdays from 8:30 am to 5 pm. For telephone contact call 020 592 9152 (weekdays 8:30 to 13:00).

Yes. With Zekur, you choose your own repairer. ThePhoneLab makes an insurance-ready quote that you submit directly to Zekur through My Zekur. After approval, you pay for the repair yourself and submit the invoice for payment.

Zekur communicates online-first and operates free repairer choice for claims on mobile electronics. There is no fixed designated repairer network for phones.

Usually: your policy number, a damage description, photos, the IMEI or serial number of your device, proof of purchase and our repair quote. In case of theft, you’ll also need the police report or report number.

As an online-first insurer, Zekur strives for fast processing. Simple claims are often reviewed within a few business days. More complex claims may take a little longer. You will receive a confirmation of receipt with indication.

Only with Zekur Allrisk Contents insurance, and only for damage inside your home. A broken screen after a fall outdoors is not covered under Zekur’s standard contents coverage.

Water damage at home due to a leakage is covered under the standard Zekur Contents insurance. Water damage due to your own clumsiness is covered only with Zekur Allrisk Inboedel, and only for damage in your home.

Theft outside the home is usually not covered under contents insurance with Zekur, because coverage is limited to damage inside the home. However, theft after burglary in your home is covered under contents coverage.

Yes. Call 020 592 9152 on weekdays from 8:30 am to 1 pm. For WhatsApp (24/7) use 088 010 6999. The fastest route remains My Zekur, which is available 24 hours a day.