Centraal Beheer

Standard contents insurance covers theft, fire, water, storm and burglary, among other things. With All Risk, accidents and self-inflicted damage are also covered, such as dropping your phone, a tablet slipping out of your bag or spilling coffee over your laptop.

You report damage through the Centraal Beheer app, My Centraal Beheer or by phone at (055) 579 7955 (available 24 hours a day). Have your policy number, the IMEI or serial number of your device and clear photos of the damage handy.

It works most smoothly if you first report your claim to Centraal Beheer and then stop by for a quote. Haven’t reported your claim yet? No problem, we’ll prepare the quote in advance so you can submit it right away.

Yes. At Centraal Beheer, you choose your own repairer. So ThePhoneLab is a free choice of yours, not a designated partner. You pay for the repair yourself and forward our invoice to Centraal Beheer for reimbursement.

At Centraal Beheer you first pay for the repair yourself, then submit the invoice to your insurer. Centraal Beheer then pays the compensation to you, possibly minus your deductible.

That’s a quote containing everything Centraal Beheer needs to assess your claim: damage description, device details, IMEI or serial number and itemized repair costs. You get it for free and without obligation.

All smartphones, tablets and laptops. Think iPhone, Samsung Galaxy, Google Pixel, iPad, Samsung tablets, MacBook and common Windows laptops. Unsure if your device will fit? Walk into one of our stores or send a message.

Standard contents insurance covers theft after burglary, fire, water, storm and precipitation. With the All Risk extension also fall damage, broken screens, accidental water damage and other damage due to your own clumsiness. The exact coverage depends on your policy terms.

Wear and tear and aging (such as a battery that doesn’t last as long), loss or loss of your device, normal use such as scratches and dents without functional damage, intentional damage and damage due to fraud or abuse (phishing, scams) are usually not covered.

That depends on your policy. You can choose different levels of excess at Centraal Beheer, even €0 is possible. The All Risk extension often has a fixed excess per event. Check your policy conditions for your situation.

Once centraal beheer approves, we can often start the same day or the next business day. We complete most screen repairs and battery replacements within an hour. For more complex repairs or special parts, it may take longer; you’ll always get a time estimate in advance.

Yes. All repairs come with a standard warranty from ThePhoneLab. In addition, you will keep your manufacturer’s warranty where applicable. Keep your repair receipt, you will need it for any follow-up care.

Then you can still have the repair done with us, only you’ll pay for it yourself. We’ll let you know clearly in advance what the costs will be, so you can make an informed choice.

All of our stores offer insurance damage repair. Check thephonelab.com for the store near you and current opening hours.

The damage and emergency number (055) 579 7955 is available 24 hours a day for damage reports. The general number (055) 579 8000, better known as ‘Even Apeldoorn’, you use for questions about your policy, payments, changes and general service until 18:00.