Menu Close
Insured at InShared

Broken phone and insured with InShared?

InShared is a purely online insurer and part of Achmea. Fall and collision damage to mobile devices is not included in the standard coverage for home contents insurance. For that you need the additional coverage Mobile Electronics.

For damage caused by your own clumsiness indoors, the Complete Coverage extension can also help. Always check your policy to see which modules you have taken out.

ThePhoneLab helps you with a clear repair quote that you submit online to InShared through your Insurance folder. We provide an honest diagnosis and expertly repair your device while you handle the claim digitally.

InShared

Good to know: with InShared, you arrange everything online through your Insurance Folder. We are happy to make a quote that you can upload directly there.

When does InShared reimburse damage to your device?

InShared assesses each claim based on your policy conditions. These are the most common situations with contents insurance, possibly extended with Mobile Electronics or Complete Coverage.

Typically reimbursed

Theft after breaking into your home
Fire, water and storm damage to your contents
Fall and impact damage to your phone (with Mobile Electronics)
Broken screen after a fall (with Mobile Electronics)
Accidental water damage (with Mobile Electronics)

Usually not reimbursed

Wear or aging, such as a declining battery
Losing or missing your device
Theft outside the home without signs of violence or forced entry
Intentional damage or normal use (light scratches)
Damage from fraud or abuse (phishing, scams)

💡 Not sure? Check your policy and modules in your Insurance folder at inshared.nl. In case of emergency, call (071) 364 1762 24/7. We also like to think with you, just walk in to one of our stores.

How to claim for damage at InShared

InShared settles claims completely digitally through the Insurance Folder. We create a clear quote that you can upload right there.

Free choice of repairerWemake your quote insurance-ready

Start your claim at InShared →

1

Report your claim online with InShared

Log in to your Insurance folder on inshared.co.uk and file the claim online.

2

Request a free quote

Get a quote online or walk into a ThePhoneLab store.

3

Upload the quote

Add the quote to your claim report in the Insurance folder. InShared reviews and confirms the compensation.

4

We repair your device

Often ready within 30 minutes while you wait.

5

Submit the invoice

Upload our invoice in your Insurance folder. InShared will pay the reimbursement to you.

What do you need with your claim report?

Deliver everything at once to avoid delays.

Repair quote

Make it yourself for free through our website, or come by. We’ll arrange it on the spot.

Pictures of the damage

Take clear pictures before reporting.

Proof of purchase

Invoice or receipt from the device. Order history in your e-mail often suffices as well.

Policy number

Your InShared policy number. Found in your Insurance folder on inshared.nl.

Make your own free quote

Add the required repair(s) to your shopping cart and click receive PDF quote. Instantly ready to upload into your Insurance folder at InShared.

Can’t find the repair or don’t know what’s wrong with your device? Then walk into our office. We will provide a free quote after a diagnosis in many cases.

Tips from ThePhoneLab for a smooth claim

Create a quote firstInSharedneeds a quote to assess your claim.

Upload everything digitallyInSharedsettles claims completely online through the Insurance Folder.

Take clear photosOfall visible damage before you apply.

Check your modulesHaveyou taken out Mobile Electronics or Complete Coverage?

Contacting InShared

InShared is an online insurer. You arrange almost everything digitally through the Insurance Folder. For emergencies, there is a 24/7 emergency number.

Emergency number

(071) 364 1762

Available 24 hours a day for emergencies such as burglary, theft or major leaks.

Reporting damage online

Report your claim 24/7 via your Insurance folder on inshared.com.

Reporting claims to InShared →

Live chat and contact form

Ask your question via the chat on inshared.com or fill out the contact form.

To contact InShared →

Insurance Folder

Manage your policy, modules and claims reports in your personal online environment.

To your Insurance folder →

Do you have any other insurance?

Not an InShared customer? Check the specific info and claim process for your insurer.

← Back to all insurers

Frequently asked questions about InShared

  • What does my contents insurance with InShared cover for my phone, tablet or laptop?

    InShared covers damage to your contents from fire, burglary, water and storm. For specific coverage on your phone, tablet or laptop, you often need the Mobile Electronics module. Without this module, your device is limitedly insured in your home.

  • Is drop and impact damage to my phone included as standard with InShared?
  • What is InShared's Mobile Electronics module and what does it cover?
  • What is the difference between standard contents coverage and Complete Coverage?
  • How do I report damage to my phone to InShared?
  • With InShared, can I choose my own repairer?
  • What documents do I need for my claim report?
  • What is InShared's Insurance Folder and how do I log in?
  • Does InShared have its own claims app?
  • Does my coverage also apply abroad?
  • What is the deductible for a claim on my mobile electronics?
  • Is damage caused by your own clumsiness compensated at InShared?
  • InShared is part of Achmea, what does that mean for my insurance?
  • What is InShared's Annual Balance Model?

Quick booking

Receive your PDF quote instantly by email

Need a quote for your insurance? Create it here by yourself. You’ll immediately receive a PDF quote for the repairs currently in your shopping cart. Please create a separate quote for each separate device.

Can’t find your repair? Submit a manual request here.