Allianz

No. Allianz explicitly does not cover fall or impact damage to smartphones, tablets and smartwatches, even with the All Risk extension. This is an important difference from other insurers. You are not insured for fall damage with Allianz.

All Risk covers unexpected accidental damage to your contents, but with an explicit exclusion for mobile electronics such as smartphones, tablets and smartwatches. Different terms may apply to laptops and larger electronics, check your policy for specific coverage.

Yes. With Allianz, you choose your own repairer. ThePhoneLab makes an insurance-ready quote that you submit directly to Allianz. Be sure to check if your type of damage is covered by Allianz coverage before you have the repair done.

Most quickly via the online claim forms on allianz.nl or via the chatbot. By phone by calling 088 577 28 28 (Mon-Fri 9:00-17:30). Have your policy number, claim description and photos handy.

The claims number is 088 577 28 28, available on weekdays from 9:00 am to 5:30 pm. For online reports, allianz.nl is available 24/7.

Allianz Nederland does not have a separate consumer app for household insurance. Managing your policies is done through the web portal MyAllianz (my.allianz.nl). For travel insurance claims, however, there is a separate Allyz app from Allianz Partners.

MyAllianz is the online customer portal of Allianz Nederland. There you view your policies, submit documents and track the status of your claim. You can find it at my.allianz.nl.

Allianz typically responds to a submitted claim within 10 business days. Simple claims are often handled faster; more complex cases may take longer.

The standard deductible on Allianz contents insurance is low, and some policies have no deductible. The exact amount can be found in your policy terms and conditions or in MyAllianz.

Usually: your policy number, a damage description, photos of the damage, the IMEI or serial number of your device, proof of purchase and our repair quote. In case of theft, you’ll also need the police report or report number.

Water damage from an unexpected event such as a spill, flood or pipe burst is often covered under contents coverage, including for your electronics. Water damage from your own clumsiness (dropping your phone in water) is not covered, even with All Risk.

Yes, an itemized repair quote is usually a requirement to evaluate your claim. ThePhoneLab will prepare this quotation for you free of charge. Only after approval from Allianz can you have the repair done if you want to be sure of reimbursement.