A Samsung repair at ThePhoneLab takes between 30 and 60 minutes on average. In fact, many repairs, such as a Samsung screen repair or battery replacement, are completed within 30 minutes, while more complex repairs, such as water damage, may take a little longer.

You can simply bring your Samsung in without an appointment or schedule an appointment online in advance to avoid waiting time. While you wait, you can often stay in the store; our specialists will repair your Samsung right away, on-the-spot.

Yes, at ThePhoneLab %location% you can simply stop by for a Samsung repair without an appointment. In all our stores, experienced specialists are on hand daily to help you immediately.

So making an appointment is not mandatory, but it can be helpful to avoid waiting time or to make sure the part you need is in stock. You simply book a time slot online that is most convenient for you.

Schedule your appointment right here or walk into ThePhoneLab in %location% today.

Yes, in addition to lightning-fast repairs for Samsung Galaxy phones, you have also come to the right place in %location% for your Samsung Galaxy Tab tablet or Samsung Galaxy Book or other type of Samsung laptop. We repair these with the speed and service you have come to expect from us. So we are not only ThePhoneLab but also TheTabletLab and TheLaptopLab 😉

For Samsung phones, tablets and laptops, we can perform almost any repair, as long as the necessary parts are available.

What we do not repair are Samsung Galaxy Watches. We also can’t help you with Samsung washing machines, refrigerators or televisions. This is because our technicians work with very small screwdrivers.

Unsure if your Samsung device is repairable? Feel free to contact us and we will be happy to look into it with you in %location%.

Preparing your Samsung for a repair is neither necessary nor sometimes possible. However, it can speed up the repair process slightly if your device is fully up-to-date with the latest software version and the battery is sufficiently charged.

No matter how small, every repair carries some risk. Therefore, we always recommend backing up your important data in advance via Google Drive or Samsung Smart Switch. This keeps your photos, contacts and files safe, even in the event of an unexpected malfunction, loss or theft.

Don’t have time to do this? No worries, our specialists at ThePhoneLab in %location% are also happy to help you without preparation.

Not sure exactly what’s broken on your Samsung? No problem! At ThePhoneLab, our specialists always do a free diagnosis. During this check, we thoroughly examine your device and within 30 minutes tell you exactly what is wrong and what the repair would cost.

Would you rather try to solve the problem yourself first? In our knowledge base you will find helpful articles on common Samsung problems, such as a device that stops booting, does not charge or has a black screen. Sometimes just rebooting or performing a software update is enough to fix the problem.

Still can’t figure it out? Then you can simply drop by our store in %location% without an appointment, or schedule an appointment directly online for a free Samsung diagnosis. Thanks to our no cure, no pay guarantee, you’ll pay nothing if we can’t fix the problem. Schedule your free diagnosis here.

Yes, you can also send your Samsung to ThePhoneLab for repair. This is ideal when you don’t have time to visit one of our stores. You simply register your device online via our website. Upon receipt, our specialists will perform a free diagnosis and contact you about the cost and expected repair time.

Once the repair is complete, we return your Samsung safely and insured, often within one business day. Of course, our lifetime warranty on the performance of the replaced part and the no cure, no pay promise also apply to sent devices.

Want to have your Samsung sent in for repair? Register your device for shipment here.

ThePhoneLab is not a Samsung authorized service partner. This means that we cannot guarantee the maintenance of the official Samsung factory warranty after a repair.

However, it is important to note that we:

• work with genuine Samsung parts, supplied directly through an official Samsung dealer;

• repair according to the official repair manuals provided by Samsung;

In addition, we offer our own lifetime warranty on the repair we perform. Should there be anything wrong after the repair that can be traced to our work, we will fix it for you free of charge.

Do you still have a manufacturer’s warranty and do you doubt what the best choice is for your situation? Then we would be happy to think with you.

An Independent Repair Provider is a repair company that operates independently of Samsung, but works to professional standards.

As explained in the FAQ above, ThePhoneLab is not an official service partner authorized by Samsung. That means we do not work on behalf of Samsung or make any decisions from their warranty or service policies.

In fact, in practice, we often see this as an advantage for both us and the client:

• We are not bound by strict instructions and internal rules that in some cases are not in the best interest of the customer.

• We can think better about faster, affordable and sustainable solutions.

At the same time, we do meet high quality standards:

• We work with genuine Samsung parts, supplied directly through an official Samsung dealer.

• We use the official repair manuals provided by Samsung.

• Repairs are performed by experienced technicians with specialized knowledge of Samsung devices.

Therefore, for many repairs, there is no practical reason to choose an official Samsung service point instead of ThePhoneLab. Thus, ThePhoneLab combines the best of both worlds: quality and flexibility, with the customer always at the center.

No, at ThePhoneLab in %location% you never pay (except for water damage) examination fees. You can read more about this in the following FAQ about our No cure, no pay policy.

“No cure, no pay” literally means: no solution, no payment.

At ThePhoneLab, you only pay if we can actually fix your Samsung. If we cannot solve the problem, we will not charge you for research or diagnosis. That way you always know where you stand, which is fair and transparent!

Yes, every repair at ThePhoneLab comes with a standard 3-month warranty.

After the repair, you will receive an email from us allowing you to extend this warranty to lifetime warranty* on the replaced part and work performed, free of charge. This way you can be sure that your Samsung is in good hands.

*12 months warranty on battery replacements

Yes, even if your Samsung no longer turns on, you are welcome at ThePhoneLab.

In many cases, there is a problem with the battery, charging port, software or motherboard. Our technicians first perform a free diagnosis to determine the cause and then clearly discuss options and costs.

Even when the device no longer gives any sign of life, repair is often still possible, as long as parts are available. Should repair not be feasible or useful, we will always let you know honestly.

Unsure if your Samsung is fixable? Drop by %location%, and we’ll take a look with you.

Yes, in almost all cases, your photos and data will simply be retained.
Unlike official Samsung service points, we are in fact not required to wipe your device during a repair.

However, it is important to know that – no matter how small – every repair carries a risk. That’s why we always recommend backing up your important data beforehand.

This ensures that your photos, contacts and files are safely stored even in the event of an unexpected device malfunction, loss or theft.

At ThePhoneLab, we take great care with your privacy. You can always watch during the repair, so you can see exactly what happens to your Samsung.

We open or test your device only to the extent necessary to determine or verify the problem and only if you give us permission to do so! This is never mandatory.

Our specialists follow strict guidelines and treat every device with respect and care, ensuring that your personal data is always kept safe.

During the repair, our technicians first examine what exactly is wrong with your Samsung device. Then they carefully perform the required repair using the right parts and professional tools.

Afterwards, the device is extensively tested to check that all functions work correctly again. Only when everything is in order will you receive your device back.

This will ensure that your Samsung is safe and functioning properly again.

Yes, at ThePhoneLab you can also have accessories fitted or purchased during your repair. We have a wide range of products such as screen protectors that we fit perfectly for you, cases, chargers, power banks and much more.

Our specialists will be happy to help you choose the right accessories that will optimally protect your Samsung and make it last longer.

No, this is unfortunately not possible for private customers. Repairs at ThePhoneLab are charged directly after the repair is completed.

The exception is business customers with whom there is a cooperation agreement. Employees of these companies may, upon prior notification by the company, stop by for a repair without direct payment.

Have questions about costs or want to know if your business qualifies? If so, please feel free to contact us.