Allianz Direct

Not covered under standard contents insurance, even with All Risk. Allianz Direct explicitly excludes fall and impact damage to smartphones, tablets and laptops from the basic coverage. For this you need the additional module Mobile Devices, which does cover fall/impact.

This is an additional module to the contents insurance especially for mobile electronics. With this module, your smartphone, tablet and laptop are insured against drop and impact damage, both in your home and away from home in the Netherlands. Wear and tear and cosmetic damage are also not covered here.

Only with the Mobile Devices module. The standard contents insurance and All Risk variant mainly cover damage in your home. For damage on the street, in the streetcar or at work, you need the separate module.

Allianz Direct is the online consumer brand of the Allianz group: you close directly online, without an intermediary. Allianz Nederland works through advisors and focuses mainly on business customers and individuals through intermediaries. They are separate companies with their own policy conditions, contact details and portals.

Allianz Direct policy numbers often begin with DN11. If you took out your insurance online through allianzdirect.nl, you are an Allianz Direct customer. Did you get it through an adviser or intermediary? Then you are probably a customer of Allianz Nederland. Check your policy documents or log in to the portal you use.

Fastest online via My Account on allianzdirect.nl. There you submit your claim form and upload your documents. For emergencies outside office hours call 010 300 6540 (available 24/7). Email documents to [email protected] with your claim number in the subject line.

Allianz Direct works primarily with the My Account web portal. There is no separate claims app; all interactions are through the website. My Account also works on your mobile browser.

Usually: your policy number, a damage description, photos of the damage, the IMEI or serial number of your device, proof of purchase and our repair quote. In case of theft, you’ll also need a police report or report number.

Yes. With Allianz Direct, you choose your own repairer. ThePhoneLab creates an insurance-ready quote that you submit to Allianz Direct via My Account. After approval, you pay for the repair and forward the invoice for reimbursement.

Allianz Direct is committed to fast processing. Simple claims are often reviewed within a few business days. More complex cases may take a little longer. You will receive a confirmation of receipt with indication.

Only with the Mobile Devices module. The standard contents insurance only covers theft after burglary in your home. For theft outside the home (on the street, in a bag, at work) you need the additional module.

Water damage at home due to a leak or flood is covered under home contents insurance. Water damage caused by your own clumsiness (dropping your phone in water, coffee over it) is only covered under the Mobile Devices module.

After approval of your claim and execution of the repair, upload the invoice via My Account, or email it to [email protected] with your claim number in the subject line. Allianz Direct will pay the compensation to you, possibly minus your deductible.