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Insured at ANWB

Broken phone and insured with ANWB?

With ANWB Insurance, coverage for your mobile electronics runs through the contents insurance. Your laptop is covered as standard, but for your smartphone and tablet you need the additional Smartphone and Tablet coverage.

That additional module covers damage from falls, impacts, water damage and theft, both indoors and outdoors. It also covers smartwatches and smartglasses of the whole family.

ThePhoneLab helps you with a clear repair quote that you can submit directly to ANWB. We provide an honest diagnosis and expertly repair your device while you settle your claim with your insurance company.

ANWB

Good to know: ANWB Insurance is carried out by Unigarant. Membership is not required to purchase the insurance.

When does ANWB reimburse for damage to your device?

ANWB assesses each claim based on your policy conditions. These are the most common situations with household contents insurance with Smartphone and tablet coverage.

Typically reimbursed

Broken screen after a fall or bump (with Smartphone and tablet coverage)
Water damage to your smartphone or tablet
Theft of your device, indoors and outdoors
Damage to your laptop (standard included in contents)
Fire, water and storm damage in and around the home

Usually not reimbursed

Wear or aging, such as a declining battery
Theft from a visible place in the car
Normal use (scratches or dents without functional damage)
Intentional damage or reckless conduct
Damage from fraud or abuse (phishing, scams)

💡 Not sure? Check your policy via My ANWB or call 088 299 30 00. We are also happy to think along with you at one of our stores.

How to claim damage with ANWB

ANWB works with a network of its own damage repairers. If you choose your own repairer, a deductible may apply. We make an insurance-ready quote that you submit directly to ANWB.

Clear quoteWearrange a quote that you can submit immediately

Start your claim at ANWB →

1

Report your damage to ANWB

Do this 24/7 online via My ANWB or call 088 299 30 00 during business hours.

2

Request a repair quote

Get a free quote online or walk into a ThePhoneLab store.

3

Waiting for agreement

Deliver the quote to ANWB. They review the claim and confirm reimbursement.

4

We repair your device

Often ready within 30 minutes while you wait.

5

Submit the invoice

Forward our invoice to ANWB. They will pay the fee to you.

What do you need with your claim report?

Deliver everything at once to avoid delays.

Repair quote

Make it yourself for free through our website, or come by. We’ll arrange it on the spot.

Pictures of the damage

Take clear pictures before getting your device repaired.

Proof of purchase

Invoice or receipt from the device. Order history in your e-mail often suffices as well.

Policy number

Your ANWB policy number. Found in My ANWB under your insurance policies.

Make your own free quote

Add the required repair(s) to your shopping cart and click on receive PDF quote. Instantly ready for your damage report to ANWB.

Can’t find the repair or don’t know what’s wrong with your device? Then walk into our office. We will provide a free quote after a diagnosis in many cases.

Tips from ThePhoneLab for a smooth claim

Check your coverage firstFora smartphone or tablet, you need the additional module, for a laptop, you don’t.

Submit everything completelyIncompleteapplications slow down the process at ANWB.

Take clear photosOfall visible damage before having your device repaired.

Check your deductibleAta self-selected repairer, ANWB may apply a deductible.

Contacting ANWB

Have questions about your policy or want to report a claim? Please contact ANWB directly.

Customer Service

088 299 30 00

Mon-Fri 8:30am-6pm, Sat 10am-4pm.

Reporting damage online

Report your damage 24/7 through My ANWB.

Reporting damage to ANWB →

ANWB Alarm Center

+31 70 314 14 14

Available 24/7 for breakdown, accident and medical assistance abroad.

My ANWB

Manage your policy, view your insurance policies and track your claim.

my.anwb.nl →

Do you have any other insurance?

Not an ANWB customer? Check the specific info and claim process for your insurer.

← Back to all insurers

Frequently asked questions about ANWB Insurance

  • Will ANWB cover damage to my phone through the contents insurance?

    For damage to smartphones and tablets, you need the additional Smartphone and tablet coverage with ANWB. Laptops and desktop PCs are included in the standard contents insurance. Smartphone and tablet coverage can be taken out separately or on top of your household contents insurance.

  • What is the difference between standard contents coverage and Smartphone and tablet coverage at ANWB?
  • Is my laptop also insured by default through the ANWB contents insurance?
  • Will ANWB reimburse for a broken screen after my smartphone falls?
  • Is water damage to my phone covered with ANWB Insurance?
  • Does Smartphone and tablet coverage also apply outside the home and abroad?
  • Do I have to be an ANWB member to get insurance from ANWB?
  • Is it true that ANWB Insurance is run by Unigarant?
  • Can I choose my own repairer or must I go to an ANWB-affiliated repairer?
  • How do I report damage to my smartphone to ANWB?
  • Does ANWB also cover theft or loss of my smartphone?
  • When do I call the ANWB Emergency Centre and when do I call the regular customer service?
  • How long does it take ANWB to evaluate a claim after submitting my quote?

Quick booking

Receive your PDF quote instantly by email

Need a quote for your insurance? Create it here by yourself. You’ll immediately receive a PDF quote for the repairs currently in your shopping cart. Please create a separate quote for each separate device.

Can’t find your repair? Submit a manual request here.