Repair partner of Univé

You report damage through My Univé at my.unive.nl or by phone at 0592 348 999. Have your policy number, the IMEI or serial number of your device and a brief description of the claim ready.

It works most smoothly if you first report your damage to Univé and then come by for a repair. Have you not yet reported it? Then prepare the quotation yourself free of charge so you can submit it immediately.

This is a quotation that contains everything Univé needs to assess your claim: damage description, device details, IMEI or serial number, specified repair costs and our partner details. You make it for free and without obligation.

True. As soon as Univé approves the repair, we invoice Univé directly. You only pay your deductible if that is agreed in your policy. No interim payment, no waiting for payment afterwards.

Univé usually covers fall damage, impact damage, broken screens, water damage and theft or burglary damage. The exact coverage depends on the module you have taken out. Check your policy conditions or contact Univé to make sure what applies in your situation.

Wear and aging (such as a battery that doesn’t last as long), intentional damage, damage from misuse, cosmetic scratches with no functional impact, and software or data problems are usually not covered. Again, your policy terms are leading.

Often yes, but this varies per module and per policy. The amount can be found in your policy conditions or in My Univé. Keep in mind that this is all you pay yourself if the claim is approved.

Once Univé approves, we can often start the same day. We complete most screen repairs and battery replacements within an hour. For more complex repairs or special parts it may take longer, you will always get a time indication in advance.

Yes. On all repairs, once claimed, you get a lifetime warranty from ThePhoneLab.

Then you can still have the repair done with us, only you’ll pay for it yourself. We’ll let you know clearly in advance what the costs will be, so you can make an informed choice.

That depends on the terms of your insurance policy and how you purchased the device. Univé looks at the current value or new value depending on the policy. It’s best to check with Univé.

You can go to any of our branches for a Univé repair. Check thephonelab.nl/locations/ for the store near you and current opening hours.

You use the claims number (0592 348 999) to report and discuss claims issues. The general number (0592 349 340) is for questions about your policy, payments, changes and general service. In the event of an emergency or alarm abroad, call the Univé Emergency Centre on 0592 348 112.

For damage while traveling, it is best to contact the Univé Emergency Centre directly (0592 348 112). You can then arrange a possible repair via ThePhoneLab as soon as you return to the Netherlands.