MacBook diagnosis

Usually you know within 60 minutes what is going on. With more complex issues, such as a MacBook that shuts down every now and then, it can take longer because we test it for longer. We tell you that beforehand.

No, you can just walk in. With an appointment you can be sure a specialist is ready for you right away.

Your MacBook, your charger and, if possible, the password you log in with. Without the password we can’t test every function. Is your issue about charging? Then also bring your cable and adapter, so we know right away whether it’s the MacBook or the charger.

Yes. We don’t need to wipe your MacBook to make the diagnosis and we don’t look through your files. We only test what is needed to find the problem, and you are always welcome to watch.

We do always recommend having a backup, for example via Time Machine or iCloud, as you would for any device. Read more about how we handle your data.

No. You get honest advice with the price of the repair and decide for yourself afterwards. If you don’t have it repaired, you pay nothing.

That happens, for example with an issue that only occurs every now and then. In that case we discuss what we have ruled out and what you can try yourself. Then too, you pay nothing for the diagnosis.

Certainly. A MacBook that is slow, freezes or restarts by itself doesn’t always have a broken part. Our specialists also look at the software and help you with a macOS update or a reinstall, for example, keeping your data where possible. In our knowledge base you can also read what you can try yourself.

Yes, we can examine it then too. The cause could be a worn battery, a charging port that no longer makes contact, a faulty screen or a problem on the logic board, for example. During the diagnosis we find out what it is, so you only pay for what is really needed.

Turn your MacBook off right away, unplug the charger, don’t charge it and drop by as soon as possible. The sooner we can look at your MacBook, the better the chance we can save it. On our water damage page you can read what you can do yourself right away.

Yes. You get a lifetime warranty on virtually all repaired parts, and 12 months on batteries. Our specialist tells you beforehand what the repair costs and how long it takes.

ThePhoneLab is certified by Apple as an Independent Repair Provider. This gives you a choice for many MacBooks between genuine Apple parts and high-quality parts from ThePhoneLab, which are reliable and cost less. After the diagnosis, our specialists tell you which options there are for your MacBook.

The difference lies in origin, software recognition and price. Genuine parts are supplied directly by Apple, are identical to the factory parts and are recognised automatically by macOS, without notifications.

High-quality alternatives are not made by Apple itself, but they are carefully tested. They can differ slightly in, for example, brightness or colour and are sometimes not recognised by macOS as genuine. This does not affect how your MacBook works.

For the diagnosis you don’t need to prepare anything. If you know your password, we can test more functions.

If you then have it repaired with a genuine Apple part, turn off ‘Find My’ beforehand. Can’t do this yourself? Then make sure you have your Apple ID login details at hand, so our specialists can do this safely together with you.

In some cases it will, namely when you choose a repair with genuine Apple parts (when available). We are an official Apple Independent Repair Provider: our specialists work according to Apple’s guidelines and use genuine parts and diagnostic equipment.

If you choose an own-brand part, the manufacturer’s warranty usually lapses. At ThePhoneLab you do get a lifetime warranty on the performance of the replaced part.

Yes, with our mail-in repair service. You simply register your MacBook online. Upon receipt, our specialists make the diagnosis and contact you about the cost and the expected repair time. We only repair after you approve.

Not sure which MacBook you have? That makes sense, they all look alike and there are dozens. No stress! We help you here to find out which type of MacBook you have. (Spoiler: it’s on the bottom of your MacBook.)

Paying on account is possible for business customers with whom we have a cooperation agreement. Employees of these companies can, after registration by the company, come in without paying directly. Every customer receives an itemised VAT receipt by email right after the repair.

Want to know whether your company qualifies? Take a look here.