MacBook keyboard repair

A MacBook keyboard repair at ThePhoneLab usually takes 1 day. If the parts are not in stock, it may take longer. On most MacBooks the keyboard is attached to the top of the housing, so your MacBook has to be taken apart almost completely. The exact repair time can therefore also vary, depending on the complexity of the problem.

With an appointment you can be sure that a specialist is ready for you straight away.

That depends on the damage. Our specialists first check for free what is needed. In most cases we replace the whole keyboard, so all keys work properly and evenly again. On MacBooks with a Touch Bar we replace the complete top of your MacBook, the top case.

Unplug the charger straight away and switch off your MacBook by holding down the power button. Also disconnect your accessories, dab your MacBook dry with a cloth and let it dry opened and upside down. Do not switch it on again afterwards, even if it seems dry.

Come by as soon as possible. The sooner our specialists open and clean your MacBook, the better the chance that we can limit the damage. Read more about water damage to your MacBook.

That is annoying! In the meantime you can often keep using your MacBook by connecting an external keyboard. With a keyboard repair, our specialists will then solve the problem for you.

Are your keys sticking because of dust or crumbs? Then you can often carefully clean the keyboard yourself. Do not pry the keys loose, as they break easily. In this blog you can read how best to go about it.

Still not working after that? Then our specialists are ready to help you.

Yes, on a MacBook keyboard repair you get a lifetime warranty on the functioning of the replaced part. Should you experience problems with your new keyboard after the repair, please contact us. We will solve the problem or carry out the repair again.

Drop, impact, pressure, water and visible user damage are not covered by the warranty. Read the terms here.

Yes, you can bring your MacBook to any of our stores, with or without an appointment. An appointment is not required, but it is useful: then you can be sure that a specialist is ready for you straight away. Plan your appointment here or walk in today.

Yes, you can also send your MacBook to ThePhoneLab. This is ideal if you do not have time to visit one of our stores. You simply register your MacBook online via our website. Once it arrives, our specialists carry out a free diagnosis and contact you about the costs and the expected repair time.

As soon as the repair is finished, we send your MacBook back safely and insured. Of course our lifetime warranty on the functioning of the replaced part and the no cure, no pay promise also apply to devices sent in.

Would you like to send in your MacBook for repair? Register your MacBook for shipping here.

Yes. During a keyboard repair we do not touch your data; everything stays on your MacBook. We do always recommend making a backup in advance, as you would for any device. How your data stays safe.

Preparing your MacBook for a repair is not necessary and sometimes not even possible. It can speed up the repair a little if your MacBook is fully up to date with the latest software and the battery is sufficiently charged.

Are you choosing a genuine Apple part? Then we recommend switching off ‘Find My’. Can you not manage this yourself? Then make sure you know your Apple ID login details, so our specialists can do this safely together with you.

However small, every repair carries some risk. That is why we always advise making a backup of your important data in advance via iCloud or on a hard drive. No time to do this? No worries, our specialists are also happy to help you without any preparation.

At ThePhoneLab you keep your manufacturer’s warranty in some cases, namely when you choose a repair with genuine Apple parts. We are an official Apple Independent Repair Provider (IRP), which means our specialists work according to Apple’s guidelines and use genuine parts and diagnostic equipment.

If you have your MacBook repaired with own-brand parts, the manufacturer’s warranty usually lapses. At ThePhoneLab you do get a lifetime warranty on the functioning of the replaced part. That way you are always assured of quality, whichever choice you make.

The difference between genuine Apple parts and high-quality alternatives lies in origin and price.

Genuine parts are supplied directly by Apple and are identical to the factory parts.

Our own-brand parts are not made by Apple itself, but they are carefully selected and tested. They may differ slightly, for example in how the keys feel, but your MacBook works just as well with them. And they are more affordable.

Not sure exactly what is wrong with your MacBook? No problem! At ThePhoneLab our specialists do a free diagnosis. During this check we examine your MacBook thoroughly and tell you exactly what is going on and what the repair would cost.

Would you rather try to solve the problem yourself first? In our knowledge base you will find useful articles about common MacBook problems.

Still stuck? Then simply walk into our store without an appointment, or plan an appointment online straight away. Thanks to our no cure, no pay guarantee, you pay nothing if we cannot solve the problem. Plan your free diagnosis here.

“No cure, no pay” literally means: no solution, no payment.

At ThePhoneLab you only pay if we can actually repair your MacBook. If we cannot solve the problem, we do not charge anything for the examination or diagnosis. That way you always know where you stand, fair and transparent!

Paying on account is possible for business customers with whom a cooperation agreement has been concluded. Employees of these companies can, after prior registration by the company, come in for a repair without paying directly.

Every customer receives a specified VAT receipt by email right after the repair.

Interested, or want to know whether your company qualifies? Take a look here.

Yes, besides keyboard repairs we also help you with other MacBook problems, such as a screen repair, replacing your battery, a trackpad repair, a connector repair and a deep cleaning. Not sure what is wrong? Then plan a free diagnosis.

Not sure which MacBook you have? That makes sense, they all look alike and there are dozens of them. Want to know for sure which model you have in your hands? No stress! We help you find out here which type of MacBook you have. (Spoiler: it is on the bottom of your MacBook.)