iPad diagnosis

Is your iPad not working the way you’re used to, but you don’t know what’s causing it? Drop by for a free iPad diagnosis. Our specialists usually tell you within 30 minutes what is going on, often sooner. You hear right away what a repair costs and whether it is worth it. Honest advice, no strings attached: you decide afterwards whether we repair it. And if you choose to repair, no cure, no pay applies.

The different iPad models

When is an iPad diagnosis a smart move?

A diagnosis is the quickest way to an answer when your iPad does something you can’t explain. For example:

• Your iPad does nothing at all or no longer starts up
• The screen doesn’t respond to touch or stays black, even though your iPad is on
• Your iPad doesn’t charge, or charges poorly
• Your iPad shuts down, restarts by itself, is slow or gets hot
• The sound, the camera or your keyboard isn’t working properly
• Your iPad has been dropped or got wet and has been acting strangely since

Sound familiar? Make an appointment via our website or just walk in.

Want to investigate for yourself what’s wrong with your iPad?

Prefer to check things yourself first? Read these blogs for more info on:

• iPad screen not responding
• iPad breaks down
• iPad does not charge
• iPad does nothing anymore
• iPad does not boot up
• iPad keyboard no longer responds
• Sound of iPad does not work anymore

What does an iPad diagnosis cost?

Nothing. The diagnosis is free, even if you decide not to have your iPad repaired afterwards. If a repair turns out to be needed, you hear exactly what it costs beforehand; our prices are always transparent on the website.

Choose your series below and look up your model: iPad, iPad Pro, iPad Air or iPad mini. Click your model and book a free diagnosis straight away, or just walk into a store near you.

How a diagnosis works at ThePhoneLab

1 Make an appointment online or just walk in.

2 Stop by, 7 days a week. It helps to have your passcode at hand.

3 Our specialist listens to what your iPad is doing and tests it for free.

4 Usually you know within 30 minutes what is going on and what a repair costs.

5 You decide. If you choose to repair, you also hear beforehand how long it takes.

No diagnosis fee, not even if you decide not to repair.

Book a free diagnosis

Genuine Apple parts or high quality cheaper options

Does the diagnosis show that a part needs replacing? ThePhoneLab is certified by Apple as an Independent Repair Provider. This gives you a choice of parts for many iPad models, tailored to your use and budget.

• Genuine Apple parts: identical to the parts your iPad came with when new and, where possible, keeping the manufacturer’s warranty.
• Reliable own-brand parts of high quality, carefully selected by ThePhoneLab. An excellent choice if you want to save costs without compromising on reliability.

Genuine parts are only an option for newer models. For older models, Apple does not yet supply parts. For these, we use reliable own-brand parts. After the diagnosis, our specialists tell you which options there are for your iPad.

› Want to know more?

You get a lifetime warranty from us

If you have your iPad repaired after the diagnosis, ThePhoneLab gives you a lifetime warranty on virtually all repaired parts. In addition, you receive 12 months warranty on batteries, 24 months on accessories and 2 weeks adhesion warranty on our screen protectors. That way you are assured of lasting service, long after your repair.

› Want to know more?

Still in doubt?

A repair is often faster, cheaper and easier than a new device. And it is better for the environment! With a free diagnosis you know where you stand within half an hour.

Book a free diagnosis

Here you can have your iPad examined

ThePhoneLab has stores throughout the Netherlands, so there is always a branch near you where you can walk in without an appointment for a free diagnosis. Click on the map below and find the nearest store.

Find the nearest location

ThePhoneLab - Potterstraat 4

Potterstraat 4, 3512 TA Utrecht

Route
030 737 08 72

ThePhoneLab - Van Woustraat 190D

Van Woustraat 190D, 1073 LZ Amsterdam

Route
020 737 32 31

ThePhoneLab - Marnixstraat 253H

Marnixstraat 253H, 1015 WH Amsterdam

Route
020 223 60 38

ThePhoneLab - Beethovenstraat 94hs

Beethovenstraat 94hs, 1077 JN Amsterdam

Route
020 737 29 42

ThePhoneLab - Kennemerstraatweg 104

Kennemerstraatweg 104, 1815 LC Alkmaar

Route
072 220 51 89

ThePhoneLab - Grote Houtstraat 162

Grote Houtstraat 162, 2011 SZ Haarlem

Route
023 737 03 85

ThePhoneLab - Frederik Hendriklaan 142A

Frederik Hendriklaan 142A, 2582 BH Den Haag

Route
070 221 17 00

ThePhoneLab - Denneweg 186

Denneweg 186, 2514 CM Den Haag

Route
070 217 00 98

ThePhoneLab - Meent 11A

Meent 11A , 3011 JA Rotterdam

Route
010 200 23 70

ThePhoneLab - Gelderlandplein 126

Gelderlandplein 126, 1082 LB Amsterdam

Route
020 244 19 10

ThePhoneLab - Astraat 17

Astraat 17, 9718 CP Groningen

Route
050 2004 755

Claim the damage with your insurer

Has your iPad been dropped or got wet? In many cases you can get the cost of the repair (partly) reimbursed through, for example, your home contents or travel insurance. After the diagnosis you know exactly what is broken. On our website you can then create a free repair quote yourself and submit it directly to your insurer.

› Check whether your insurance contributes

Common iPad repairs

• Screen
• Battery
• Connector

Frequently asked questions about an iPad diagnosis