Zeker van je data

ThePhoneLab makes it in such a way that you can be sure of your data. Unlike many other parties, we don't have to remove your precious data from your device before we get to work on a repair. Therefore, you don't have to worry about annoying things like restoring your device or restoring a backup. Everything is still exactly where you left it. How convenient! Read below the conditions for a repair with certainty of your data.

Your phone, tablet or laptop is full of data. All those thousands of photos, videos, contacts, reports and files. Every form of data is immensely valuable to everyone, and behind every file is its own story. Therefore, of course, we should not think about losing this data after a repair. We understand this like no other and that's why ThePhoneLab makes it so you can be sure of your data. Once we start a repair we never have to remove this valuable data from your device. The big advantage of this is that you don't have to backup your device before a repair, only to have to restore it again. We do recommend that you make a backup of the data on your device periodically. After all, keeping it safe is always better than losing it ;-).

• Read here how to back up the data on your iPhone, iPad or iPod.
• Read here How to back up the data on your MacBook.
• Read here how to back up the data on your Android device.

At ThePhoneLab, we handle data on your device with care. We observe all security and privacy rules. In most cases we can repair your device without accessing the data on your device. In some cases it is necessary to secure the data on your device. In that case we are forced to perform the repair in the test menu. For this we need to unlock your device. In this case we ask you to disable your access code (temporarily) or give it to us. Under no circumstances will we view the data on your device and your device and data will never be used for other previously agreed purposes. Likewise, your access code will never be stored in our system. Furthermore, under certain circumstances we can perform a repair without access to the device. Then we will test the functioning of the replaced part together with you after the repair. Finally, it is even possible for business users to sign an NDA that guarantees your data safety.

The great advantage of a repair with security of your data is that you are not required to backup your data beforehand, only to have to restore it again. With some repairs, it is unfortunately unavoidable that you have to back up your data to avoid losing important data. An example of this is an Apple iPhone housing repair. Here we replace your motherboard. Of course you will be informed about this beforehand by our specialists in the store. Are you having trouble making a backup? Then of course we are happy to help you!

Do you have a serious and persistent software problem that prevents your device from booting - such as a bootloop on your iPhone? - Unfortunately, we are then often forced to reinstall the software in its entirety. This may affect the data on your device. Therefore, we recommend that you make periodic (automatic) backups of your important data. This also ensures that if your device is lost or stolen you will not have any additional worries or damage in the form of lost data.

Other terms and conditions

1. ThePhoneLab makes every effort to prevent the loss of personal data at all times. However, exceptional situations are possible where data loss is unavoidable or occurs due to unforeseen circumstances. ThePhoneLab is not liable for the loss of any or all data.
2. By surrendering the access code or surrendering your device without an access code, you agree to; use your access code or device without an access code for testing purposes. Your device or access code will never be used for purposes other than previously discussed.
3. Your access code will be noted in a special field in our repair management software. Your access code will be irrevocably deleted after the repair.
4. If you use our data transfer service, we try to migrate your data directly at all times. In some situations it is necessary to use a data carrier or migration computer to perform the data transfer. In this situation the data should be temporarily stored on this data carrier or migration computer. Upon completion of this data transfer, the required data will be deleted.
5. ThePhoneLab never transfers your data to third parties. Even if your repair is an official OPPO or Apple repair, your access code or data will never be shared with these parties.

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