A Google Pixel repair at ThePhoneLab usually takes 60 to 90 minutes. Many repairs, such as a Pixel screen repair, are sometimes even completed within 30 minutes, while more complex repairs, such as water damage, may take a little longer. The exact time for each repair is listed on the repair page.

You can simply bring your Google Pixel in without an appointment or schedule an appointment online in advance to avoid waiting time. While you wait, you can often stay in the store; our specialists will repair your Google Pixel right away, on-the-spot.

Yes, at ThePhoneLab %location% you can simply stop by for a Google Pixel repair without an appointment. In all of our stores, experienced specialists are on hand daily to help you right away.

So making an appointment is not mandatory, but it can be helpful to avoid waiting time or to make sure the part you need is in stock. You simply book a time slot online that is most convenient for you.

Schedule your appointment right here or walk into ThePhoneLab in %location% today.

Preparing your Google Pixel for a repair is neither necessary nor sometimes possible. However, it can slightly speed up the repair process if your device is fully up-to-date with the latest software version and the battery is sufficiently charged.

No matter how small, every repair carries some risk. Therefore, we always recommend backing up your important data in advance via Google Drive. This keeps your photos, contacts and files safe, even in the event of an unexpected malfunction, loss or theft.

Don’t have time to do this? No worries, our specialists at ThePhoneLab in %location% are also happy to help you without preparation.

Not sure exactly what’s broken on your Google Pixel? No problem! At ThePhoneLab, our specialists always do a free diagnosis. During this check, we thoroughly examine your device and within 60 minutes tell you exactly what is wrong and what the repair would cost.

Would you rather try to solve the problem yourself first? In our knowledge base you’ll find helpful articles about common problems, such as a device that stops booting, doesn’t charge or has a black screen. Sometimes just rebooting or performing a software update is enough to fix the problem.

Still can’t figure it out? Then you can simply stop by our store in %location% without an appointment, or schedule an appointment online directly for a free Google Pixel diagnosis. Thanks to our no cure, no pay guarantee, you pay nothing if we can’t fix the problem. Schedule your free diagnosis here.

Yes, you can also send your Google Pixel to ThePhoneLab for repair. This is ideal when you don’t have time to stop by one of our stores. You simply register your device online via our website. Upon receipt, our specialists will perform a free diagnosis and contact you about the cost and expected repair time.

Once the repair is complete, we’ll return your Google Pixel safely and insured, often within one business day. Of course, our lifetime warranty on the performance of the replaced part and our no cure, no pay promise also apply to sent devices.

Want to have your Pixel sent in for repair? Register your device for shipment here.

ThePhoneLab is not a service partner authorized by Google. This means that we cannot guarantee the maintenance of the official Google factory warranty after a repair.

However, it is important to note that we:

• work with genuine Google parts, supplied directly through an official Google dealer;

• repair according to the official repair manuals provided by Google;

In addition, we offer our own lifetime warranty on the repair we perform. Should there be anything wrong after the repair that can be traced to our work, we will fix it for you free of charge.

Do you still have a manufacturer’s warranty and do you doubt what the best choice is for your situation? Then we would be happy to think with you.

An Independent Repair Provider is a repair company that operates independently of Google, but works to professional standards.

As explained in the FAQ above, ThePhoneLab is not an official service partner authorized by Google. That means we do not work on behalf of Google or make any decisions from their warranty or service policies.

In fact, in practice, we often see this as an advantage for both us and the client:

• We are not bound by strict instructions and internal rules that in some cases are not in the best interest of the customer.

• We can think better about faster, affordable and sustainable solutions.

At the same time, we do meet high quality standards:

• We work with genuine Google parts, supplied directly through an official Google dealer.

• We use the official repair manuals provided by Google.

• Repairs are performed by experienced technicians with specialized knowledge of Google Pixel devices.

Therefore, for many repairs, there is no practical reason to choose a submitted repair to Google instead of ThePhoneLab. Thus, ThePhoneLab combines the best of both worlds: quality and flexibility, with the customer always at the center.

On average, a Google Pixel lasts 4 to 6 years, depending on how heavily you use the device and how well you maintain it. Google Pixels are known for their long software support and reliable hardware.

Factors affecting longevity include:

• Software updates: Google offers multiple years of Android and security updates, keeping your Pixel safe and usable for longer.

• Battery wear: After about 2 to 3 years, the battery capacity decreases, please stop by for a new battery after this.

• Use and damage: Fall damage can greatly shorten the service life if left untreated, allowing dust and moisture free rein.

Replacing the battery on time and getting damages repaired quickly will keep your Pixel in good technical condition and get the maximum life out of your device.

No, at ThePhoneLab in %location% you never pay (except for water damage) examination fees. You can read more about this in the following FAQ about our No cure, no pay policy.

“No cure, no pay” literally means: no solution, no payment.

At ThePhoneLab, you only pay if we can actually fix your Google Pixel. If we can’t fix the problem, we won’t charge you for research or diagnostics. This way you always know where you stand, which is fair and transparent!

At ThePhoneLab, we take great care with your privacy. You are always allowed to watch during the repair, so you can see exactly what happens to your Google Pixel.

We open or test your device only to the extent necessary to determine or verify the problem and only if you give us permission to do so! This is never mandatory.

Our specialists follow strict guidelines and treat every device with respect and care, ensuring that your personal data is always kept safe.

Yes, even if your Pixel no longer turns on, you are welcome at ThePhoneLab.

In many cases, there is a problem with the battery, charging port, software or motherboard. Our technicians first perform a free diagnosis to determine the cause and then clearly discuss options and costs.

Even when the device no longer gives any sign of life, repair is often still possible, as long as parts are available. Should repair not be feasible or useful, we will always let you know honestly.

Doubting whether your Google Pixel is salvageable? Drop by %location%, and we’ll take a look with you.

Yes, in almost all cases, your photos and data are simply retained.
In fact, unlike Google itself, we are not required to wipe your device during a repair.

However, it is important to know that – no matter how small – every repair carries a risk. That’s why we always recommend backing up your important data beforehand.

This ensures that your photos, contacts and files are safely stored even in the event of an unexpected device malfunction, loss or theft.

During the repair, our technicians first examine what exactly is wrong with your Google Pixel. Then they carefully carry out the necessary repair using the right parts and professional tools.

Afterwards, the device is extensively tested to check that all functions work correctly again. Only when everything is in order will you receive your device back.

This will ensure that your Pixel is safe and functioning properly again.

Yes, at ThePhoneLab you can also have accessories fitted or purchased during your repair. We have a wide range of products such as screen protectors that we fit perfectly for you, cases, chargers, power banks and much more.

Our specialists are happy to help you choose the right accessories that will optimally protect your Google Pixel and make it last longer.