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An annoying problem: your phone is not responding, your phone is slow to respond or your phone’s touchscreen is unresponsive. In this blog, we explain what to do when your phone stops responding. We address the following topics:

  • Phone unresponsive: touchscreen does not respond or responds poorly to touch
  • iPhone or iPad does not respond to touch
  • Samsung screen not responding
  • This is the solution

Phone unresponsive: touchscreen does not respond or responds poorly to touch

Annoying: your phone’s touchscreen doesn’t work. It can be broken in two different ways; either your screen is broken or the motherboard is broken.

Maybe your screen is broken? You can often tell by the physical damage to your device, such as cracks in the screen. Your screen may also be faulty without you realizing it. A broken screen is often the result of a hard hit on the ground or other forms of drop, impact, pressure or water damage. Do you want to solve this problem? Then choose a screen repair at a professional repair shop.

Sometimes your phone does not respond to touch because there is a hardware problem. In this case, internal damage occurred on the motherboard. For example, in a chip that drives and controls the touchscreen. This may be the result of a hard fall. But the likelihood of this problem also increases with the life of your device. In addition, the quality of your phone can play a role. If your phone does not respond to touchscreen, a motherboard repair sometimes offers the solution. This is a more complex repair than a screen repair. It takes longer to make your phone and the cost is usually higher.

phone not responding

iPhone or iPad does not respond to touch

Are you experiencing this problem specifically with an Apple device, such as an iPhone or iPad? In the iPhone screen not responding blog, we explain how to recognize and fix this problem on an iPhone. Also, in the iPad screen does not respond blog, we explain what to do if you have an iPad. For example, there are tricks to reset your iPhone or iPad. If your phone is not cooperating due to a software problem, a simple reset may help. We discuss this in detail in the aforementioned blogs.

Samsung screen not responding

Earlier, we wrote a blog about what to do if your Samsung screen is unresponsive. For example, if you have a Samsung device, you can run a hardware test through the Samsung Members app. In the above blog, we go into detail about what to do if the touchscreen is unresponsive on your Samsung phone or tablet.

This is the solution

First, make sure you reset your device briefly by turning it on and off. For Apple devices(iPhone or iPad), you can also try a hard reset.

Does this not solve your problem? Then find a professional repair shop (for example, ThePhoneLab – check here for a branch near you) where they can professionally fix the problem. At ThePhoneLab, we do a diagnostic to find out why your phone is unresponsive. A diagnosis is always free of charge. In diagnostics, for example, we may determine that your screen needs replacement or that the problem can be fixed by performing a motherboard repair. Our specialists can expertly perform both repairs. You can make an appointment here: