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We are authorized repair partner of OnePlus

We are the only walk-in repair partner in the Benelux that can repair OnePlus smartphones on the spot and authorized by OnePlus. If your OnePlus is within factory warranty and if the problem is under warranty, we can also fix it for you at no charge. However, we cannot always solve this on the spot.
To discuss your specific problem, contact our specialists or stop by one of our stores. Is your OnePlus smartphone broken? Discover the benefits of a OnePlus repair at ThePhoneLab here:

Your benefits of a OnePlus repair at ThePhoneLab:
Use of original parts and software

We only use genuine parts from OnePlus. We can replace every single component: even your motherboard! We also have access to OnePlus’ software. As a result, we can always safely recover your smartphone.

Repair while maintaining factory warranty

Does your OnePlus smartphone break down within the manufacturer’s warranty period? Then you simply retain your manufacturer’s warranty after repair with us. You will also always receive a lifetime warranty on the operation of the part we replace. Even when the manufacturer’s warranty expires.

Lifetime warranty on the replaced part

We are sure of our business: we work with genuine parts and specialists authorized by OnePlus. We are constantly updating our knowledge about these devices. Therefore, you will receive a standard lifetime warranty on the operation of the replaced part.

We work with expert specialists

Our specialists are trained by OnePlus and perform repairs according to their guidelines. We are also regularly checked for this. So you can rest assured that your repair will meet OnePlus’ quality standards.

Always the fastest service

Uniquely, we are the first authorized party to be able to repair OnePlus smartphones on the spot. We may get to work on your repair right away. So you’ll be back outside in no time and with a repaired device.

The most competitive prices

You never pay too much for a OnePlus repair with us.
We purchase the parts from OnePlus itself. Therefore, you can rest assured that you will pay the most competitive price for official parts and authorized repairs.  

Repairing more = paying less!

A service fee of €50 applies per repair. Are you repairing multiple parts? Then you pay less! You pay the fee only once. For example, it is extra economical to install a new battery with a screen repair.

Our specialists are at your service

Want to get your smartphone repaired? You can easily schedule an appointment online here. Or step into one of our stores at your convenience!

Repair within the manufacturer’s warranty

Do you have a defect that you suspect will be fixed within OnePlus’ factory warranty?
If so, you are also welcome to visit ThePhoneLab.
You can use our mail order service or drop by one of our stores.
Just keep in mind that we usually can’t fix it the same day.
The average turnaround time for warranty repairs is 3 to 4 business days.
However, this may vary due to various factors.
Also, we can never make any promises about whether something is within or outside the factory warranty of OnePlus before the device has been examined (physically) internally and externally.

Frequently Asked Questions

  • You are an authorized walk-in repair partner. What does that mean?

    You will get fast service with your OnePlus smartphone with us. We perform all repairs according to OnePlus guidelines and use only genuine parts. This ensures you a high quality repair! You’ll be back outside in no time with a perfectly functioning smartphone. Select your smartphone and repair; then you will immediately see how long your repair will take! For repairs within the manufacturer’s warranty, turnaround time may vary.

  • Can you repair my OnePlus in all locations?
  • I don't live near any of your branches. How can I get my OnePlus smartphone repaired with you?
  • Can you repair my smartphone yourself, or will it be sent to OnePlus?
  • How do I find out if I am still entitled to a manufacturer's warranty?
  • Why is it advantageous that you have access to OnePlus' software?
  • You can replace the entire motherboard. What is the benefit of that?



ThePhoneLab - Potterstraat 4

Potterstraat 4, 3512 TA Utrecht

Route
030 737 08 72

Opening hours

Monday: 09:00-19:00 Tuesday: 09:00-19:00 Wednesday: 09:00-19:00 Thursday: 09:00-19:00
Friday: 09:00-19:00 Saturday: 10:00-18:00 Sunday: 12:00-17:00

ThePhoneLab - Beethovenstraat 94hs

Beethovenstraat 94hs, 1077 JN Amsterdam - Beethovenstraat

Route
020 737 29 42

Beethovenstraat 94hs

1077 JN Amsterdam - Beethovenstraat

Route
020 737 29 42

Opening hours

Monday: 10:00-19:00 Tuesday: 10:00-19:00 Wednesday: 10:00-19:00 Thursday: 10:00-19:00
Friday: 10:00-19:00 Saturday: 10:00-18:00 Sunday: 12:00-17:00

ThePhoneLab - Kennemerstraatweg 104

Kennemerstraatweg 104, 1815 LC Alkmaar

Route
072 220 51 89

Opening hours

Monday: 10:00-18:00 Tuesday: 10:00-18:00 Wednesday: 10:00-18:00 Thursday: 10:00-18:00
Friday: 10:00-18:00 Saturday: 10:00-17:00 Sunday: 12:00-17:00

ThePhoneLab - Frederik Hendriklaan 142A

Frederik Hendriklaan 142A, 2582 BH Den Haag - Frederik Hendriklaan

Route
070 221 17 00

Frederik Hendriklaan 142A

2582 BH Den Haag - Frederik Hendriklaan

Route
070 221 17 00

Opening hours

Monday: 10:00-18:00 Tuesday: 10:00-18:00 Wednesday: 10:00-18:00 Thursday: 10:00-18:00
Friday: 10:00-18:00 Saturday: 10:00-17:00 Sunday: 12:00-17:00

ThePhoneLab - Meent 11A

Meent 11A , 3011 JA Rotterdam

Route
010 200 23 70

Meent 11A

3011 JA Rotterdam

Route
010 200 23 70

Opening hours

Monday: 10:00 - 18:00 Tuesday: 10:00 - 18:00 Wednesday: 10:00 - 18:00 Thursday: 10:00 - 18:00
Friday: 10:00 - 18:00 Saturday: 10:00 - 17:00 Sunday: 12:00 - 17:00

ThePhoneLab - Astraat 17

Astraat 17, 9718 CP Groningen

Route
050 2004 755

Astraat 17

9718 CP Groningen

Route
050 2004 755

Opening hours

Monday: 10:00-17:30 Tuesday: 10:00-17:30 Wednesday: 10:00-17:30 Thursday: 10:00-17:30
Friday: 10:00-17:30 Saturday: 10:00-17:30 Sunday: 12:00-17:00