Menu Close

We are authorized repair partner of OnePlus

We are the only walk-in repair partner in the Benelux that can repair OnePlus smartphones on the spot and authorized by OnePlus. If your OnePlus is within factory warranty and if the problem is under warranty, we can fix it for you at no charge.

For repairs outside the manufacturer’s warranty, we do not charge an examination fee when you stop by one of our stores. If you send in your OnePlus device via our own shipping service or via https://www.oneplus.com/nl/support/repair, we do charge a research fee of €50 including VAT and shipping costs if you do not agree with the quote. Should you do agree to the price quote you will pay the regular price that can be found on our website.

Is your OnePlus smartphone broken? Discover the benefits of a OnePlus repair at ThePhoneLab here:

Your benefits of a OnePlus repair at ThePhoneLab:
Use of original parts and software

We only use genuine parts from OnePlus. We can replace every single component: even your motherboard! We also have access to OnePlus’ software. As a result, we can always safely recover your smartphone.

Repair while maintaining factory warranty

Does your OnePlus smartphone break down within the manufacturer’s warranty period? Then you simply retain your manufacturer’s warranty after repair with us. You also always receive a lifetime warranty on the operation of the replaced part. Even when the manufacturer’s warranty expires.

Lifetime warranty on the replaced part

We are sure of our business: we work with genuine parts and specialists authorized by OnePlus. We are constantly updating our knowledge about these devices. Therefore, you will receive a standard lifetime warranty on the operation of the replaced part.

We work with expert specialists

Our specialists are trained by OnePlus and perform repairs according to their guidelines. We are also regularly checked for this. So you can rest assured that your repair will meet OnePlus’ quality standards.

Always the fastest service

Uniquely, we are the first party – inside and outside the factory warranty – to be able to repair OnePlus smartphones on the spot. We may get to work on your repair right away. So you’ll be back outside in no time and with a repaired device.

The most competitive prices

You’ll never pay too much for a OnePlus repair with us. We are adopting OnePlus’ prices. Therefore, you can rest assured that you will pay the most competitive price for official parts and authorized repairs.

 

Repairing more = paying less!

A service fee of €50 applies per repair. Do you repair more? Then you pay less! You pay the fee only once.

Our specialists are at your service

Want to get your smartphone repaired? You can easily schedule an appointment online here. Or step into one of our stores at your convenience!

Frequently Asked Questions

  • You are an authorized walk-in repair partner. What does that mean?

    You will get fast service with your OnePlus smartphone with us. We perform all repairs according to OnePlus guidelines and use only genuine parts. This ensures you a high quality repair! You’ll be back outside in no time with a perfectly functioning smartphone. Select your smartphone and repair; then you will immediately see how long your repair will take!

  • Can you repair my OnePlus in all locations?
  • I don't live near any of your branches. How can I get my OnePlus smartphone repaired with you?
  • Can you repair my smartphone yourself, or will it be sent to OnePlus?
  • How do I find out if I am still entitled to a manufacturer's warranty?
  • Why is it advantageous that you have access to OnePlus' software?
  • You can replace the entire motherboard. What is the benefit of that?

ThePhoneLab - Potterstraat 4

Potterstraat 4, 3512 TA Utrecht

Route
030 737 08 72

Opening hours

Monday: 09:00-19:00 Tuesday: 09:00-19:00 Wednesday: 09:00-19:00 Thursday: 09:00-19:00
Friday: 09:00-19:00 Saturday: 10:00-18:00 Sunday: 12:00-17:00

ThePhoneLab - Beethovenstraat 94hs

Beethovenstraat 94hs, 1077 JN Amsterdam - Beethovenstraat

Route
020 737 29 42

Beethovenstraat 94hs

1077 JN Amsterdam - Beethovenstraat

Route
020 737 29 42

Opening hours

Monday: 10:00-19:00 Tuesday: 10:00-19:00 Wednesday: 10:00-19:00 Thursday: 10:00-19:00
Friday: 10:00-19:00 Saturday: 10:00-18:00 Sunday: 12:00-18:00

ThePhoneLab - Kennemerstraatweg 104

Kennemerstraatweg 104, 1815 LC Alkmaar

Route
072 220 51 89

Opening hours

Monday: 10:00-18:00 Tuesday: 10:00-18:00 Wednesday: 10:00-18:00 Thursday: 10:00-18:00
Friday: 10:00-18:00 Saturday: 10:00-17:00 Sunday: 12:00-17:00

ThePhoneLab - Frederik Hendriklaan 142A

Frederik Hendriklaan 142A, 2582 BH Den Haag - Frederik Hendriklaan

Route
070 221 17 00

Frederik Hendriklaan 142A

2582 BH Den Haag - Frederik Hendriklaan

Route
070 221 17 00

Opening hours

Monday: 10:00-18:00 Tuesday: 10:00-18:00 Wednesday: 10:00-18:00 Thursday: 10:00-18:00
Friday: 10:00-18:00 Saturday: 10:00-17:00 Sunday: 12:00-17:00

ThePhoneLab - Meent 11A

Meent 11A , 3011JA Rotterdam

Route
010 200 23 70

Opening hours

Monday: 10:00 - 18:00 Tuesday: 10:00 - 18:00 Wednesday: 10:00 - 18:00 Thursday: 10:00 - 18:00
Friday: 10:00 - 18:00 Saturday: 10:00 - 17:00 Sunday: 12:00 - 17:00