Is your iPhone 7 (Plus) having sound problems? Here’s what to do

Recently we receive a striking number of people in our store that are experiencing sound problems with their iPhone 7 (Plus). The most common symptoms include lack of sound while on FaceTime or making a phone call. Many iPhone users have been affected by this problem since the availability of the iPhone 4. And it continues to plague more and more iPhone users, including those with the newer iPhone models like the iPhone 7 and 7 Plus. According to Macrumors, in and internal docutment Apple has indicated that the iPhone 7 and 7 Plus may experience problems with the microphone after installing iOS 11.3 and later. What is going on and how to we fix this problem?

Why am I experiencing sound problems with my iPhone 7 (Plus)?

General sound problems can usually arise for various reasons. For example, they can be triggered by a software glitch or a hardware failure. With a software glitch, it often suffices to restart or reset your iPhone. Unfortunately, the problem is often not the software, but the hardware. Normally, the speaker of the phone is first replaced because it is thought that the problem lies here. However, in many cases that will not help. As the problem lies in the audio IC chip. This chip is responsible for all audio signals that go in and out of your phone. The audio IC chip of the iPhone 7 and 7 Plus is weakly manufactured and can therefore cause sound problems with your iPhone 7 or iPhone 7 Plus.

What can I do to fix the sound problems?

When asking Apple, they indicate that the problem may be due to the software. They recommend that all audio accessories be disconnected and turned off by a service representative. Whenever a message appears like “accessory not supported” or “device could not detect dock” the problem is in the hardware and a repair needs to be done. When your iPhone 7 or 7 Plus is still under warranty, you can probably have it repaired for free, otherwise you can visit ThePhoneLab for an iPhone repair.

However if your phone is no longer under warranty, we can repair it for you in one of our stores. Of course, we always first check what the problem is. Also, we work on a no cure no pay basis. Meaning that you are not left empty-handed and with an empty wallet.