Frequently asked questions
Find answers about frequently asked questions here.
Pick-up and Delivery service
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FREQUENTLY ASKED QUESTIONS
Do you have questions regarding your repair? Do you have a smartphone you don’t see in the lists? You are not sure what’s wrong with your phone? Read our frequently asked questions down below. If your question have not been answered yet, feel free to contact us!
Does ThePhoneLab work with original components?
ThePhoneLab works solely with original components, unless these are unavailable. Apple does not sell these components; therefore we use original LCD screens with a new glass layer on top of it. This means you will get an original Apple LCD together with a new glass screen on top and therefore, the quality of your iPhone or iPad is guaranteed. Watch the video here for more information.
Do I have to make an appointment or can I also pass by at one of the stores?
You can always visit one of our stores, without making an appointment upfront. Nevertheless, customers who do make an appointment have priority in line. It is therefore recommended to make an appointment on our website. Book an appointment through our appointment scheduler.
What happens when I visit ThePhoneLab for a repair?
ThePhoneLab strives for repairs that last no more than 30 minutes. What you decide to do within those 30 minutes is up to you. You can go for a walk, do your groceries or enjoy a cup of freshly made tea or coffee at our store and make use of the free Wi-Fi and magazines.
The repair I am looking for is not on your list. Do you offer it?
We offer repairs on request, such as fixing your Wi-Fi signal, repairing your phone from water damage, and many more. Do not hesitate to visit us or to call us and ask whatever you need to know.
My LCD is broken, but my screen is not. What should I do?
For us it is not important which component is broken. Usually your LCD screen is glued to the glass surface and therefore they are always repaired together. However, this does not hold for older generation iPads. The iPad LCD and upper screen repairs are distinct ones with this type of tablet.