Why doesn’t the sound on my Samsung phone work anymore?

When you watch a movie but don’t hear any sound, or apparently received a call but didn’t get through, it can be quite irritating. Nowadays, we use our Samsung phones not only for calling and texting, but also for all kinds of multimedia applications. In 9 out of 10 uses, it is useful to hear sound from your Samsung. So when this is not the case, there could be a number of causes. In this blog, we are going to discuss via the following points why there is no more sound coming from your Samsung phone.

• Check your Samsung’s volume and sound settings
• Reboot your Samsung phone
• Check the connected devices
• Check for software updates and apps
• Check the speakers themselves

Check your Samsung’s volume and sound settings

The first, and at the same time easiest, thing to check is the sound settings. In fact, it may just be that the sound is currently off. To do this, try using the volume buttons on the side of your phone to turn up the sound. If this does not help, you can look through the settings at “Sounds and vibrations,” here it may be that silent or vibrate mode is on. Also check in the settings to see if the “Do Not Disturb” mode is on, as it can also block all sound from your Samsung.

Reboot your Samsung phone

It may also help to restart your device briefly, which is done by holding down the power button. Sometimes in combination with the volume-up or volume-down button. You can also bring up the “Quick Panel” by swiping down twice from the top of the screen. Then click the power symbol to restart the device. Also, it can help to keep your
Samsung phone a reset
if the sound still does not work.

Check the connected devices

Sometimes you think the sound is not working, but it is actually being routed to another device. So check that headphones or earbuds are not accidentally plugged in, causing your Samsung phone itself to stop producing sound. These can be connected via the charging port or the 3.5mm jack plug. There may also be a connection to a Bluetooth device. To check if this is going on, the best way to check this is to (temporarily) disable your bluetooth. This will disconnect all connections to any wireless earbuds or bluetooth speakers anyway, and the sound should just come out of your Samsung phone’s speakers again.

Check for software updates and apps

A bug may have crept into the operating system, causing your Samsung phone’s sound to stop working. If this is the problem, you can often fix it quickly by performing a software update. To do this, click on “Software Update” in the settings and then “Download and install. In addition, it is possible for an app to cause problems, this is often when a new app is installed. Therefore, try uninstalling apps that have been installed since the problem started. You do this by holding down the app icon and then clicking delete. After this, restart the device. If this too does not help, you can boot the device in “Safe Mode. This way you can check if any of the installed apps are causing the problem with the sound. You get into “Safe Mode” by turning the device off and on again, but when you see the Samsung logo on the screen, hold down the volume down button. If the device has rebooted and the sound now does work again, you can assume that the problem is in one of the apps. Try uninstalling several apps to get the sound working again.

Check the speakers themselves

With the previous points, we have almost certainly ruled out the possibility that the problem is software-related. To see if the problem is hardware-related, and therefore really down to the phone’s speakers themselves, there is a handy test menu from Samsung. To get into this, open the “phone” app. This is the same one you click on when you want to call someone. Then click on ‘Keys’ and enter the code *#0*#. After loading for a while, the test menu appears, you can then click on the button that says speakers. The two arrows next to it refer to the different speakers included in the device. At the first click, both speakers should produce sound. On the second click, you will see that only the down arrow is colored in. Now only the speaker, which is at the bottom of your device, should make sound. On a third click, the up arrow is colored in and the ear speaker should make sound. A fourth click on this button causes everything to stop again. The moment one of these tests does not do what it should, it is very likely that the speaker itself or the connection to it is broken. You may also find that sound comes out of your Samsung phone, but it sounds very crackly or soft. Then there is often something in the way that (partially) blocks the sound. To get your Samsung’s sound working again in these cases, stop by in
one of our stores
, for a free diagnosis or repair on your speaker.