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Does your phone suddenly turn off and won’t turn back on? Very irritating! In this blog we explain what the problem could be and what actions you can take. The following issues are covered in this blog:

Help! a battery problem

If your phone keeps dropping out but has a full battery, a battery problem is probably the culprit. Your battery thinks it is still 20% charged, when in reality the battery is completely dead (at 0%). You can first try a hard reset yourself in this case. Is this not helping? Then your phone is in need of a new battery. You can have the battery replaced at a professional smartphone repair shop, such as ThePhoneLab. Do you have an iPhone and are experiencing this problem? Please read our blog on iPhone keeps dropping out.

Phone breaks down on certain apps

Does your phone often shut down when using certain apps? Perhaps a software recovery is the solution in that case. You can go to our stores for a software recovery, but you can also do it yourself. In our blog on software recovery you can read how to do this yourself. Always back up your phone first so you don’t lose your data.

Phone has water damage

Have you dropped your phone in water recently? What a bummer! Water in the phone causes a short circuit. This may be the reason why your phone screen continuously fails. Do you have water damage? If so, come in for a water damage cleaning as soon as possible. At ThePhoneLab we offer first aid for water damage, so don’t wait and come by soon! Because the longer water sits in your phone, the more damage it can do internally. Parts can start to rust, for example. And then your phone will still, after a long time, break down.

Phone breaks down while calling

Do you have a Samsung phone and your phone cuts out while making calls? This most likely means that your battery is in need of replacement. Your battery probably can’t handle making calls anymore. There is only one solution: a new battery. See here what it entails to replace your Samsung battery.

Phone keeps breaking down due to cold

Does your phone screen drop out often and is it very cold outside? If so, this may be due to the cold. Read more about this in our blog on what the cold does to your battery.

Phone breaks down after software update

Does your phone drop out after you perform a software update? This could be due to bugs, incorrect settings or a battery that doesn’t work well with the new software. Check if a new update is available, delete recently installed apps and reset your settings if necessary. Does the problem persist? Then a software repair or diagnostics can help pinpoint the cause.

Phone breaks down due to overheating

Does your phone get very hot and then shut down? If so, this could be due to overheating. This happens, for example, during intensive use such as gaming, navigation or charging in the sun. The phone turns itself off to prevent damage to the battery and internal components. Let your phone cool down, remove the case if necessary and avoid direct sunlight.

Want to know more about overheating your phone? Then read; Does your phone get hot? Follow these steps!

Phone breaks down while charging

Does your phone drop out while charging it? If so, this may indicate a faulty battery, charging port or charger. Try another cable and adapter first. If this doesn’t work, there may be wear and tear or damage. In that case, a diagnosis with our repair technicians is wise.

Stop by for a free diagnosis

Can’t figure it out? If so, we recommend visiting a professional repair shop (for example, ThePhoneLab – check here for a branch near you). At ThePhoneLab, we always do a free diagnostic first. After this you are not obliged to move on to repair, but of course you can!

  • Why does my phone suddenly shut down while the battery still seems full?

    This is often due to a worn-out battery. The battery then displays the wrong percentage and can no longer provide the required power. This causes the phone to turn itself off to prevent damage.

  • What is the most common cause of a phone breaking down?
  • Can water damage cause my phone to fail?
  • When should I have my battery replaced?
  • How long does a battery repair usually take and how much does it cost?

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