No cure, no pay

ThePhoneLab makes it or not. Our specialists will do everything they can to have you walk out with a smile as well as a working device.

Not sure what's wrong with your phone, tablet or MacBook? Then you're always welcome for a free, no-obligation diagnosis. In most cases we know what the problem is within about 30 minutes. You will immediately receive a clear explanation and a clear price quote. Then you decide whether you want to have the repair done.

Do you choose not to repair? Then you pay nothing for the diagnosis.

Do you have the repair done, but unexpectedly we don't succeed in getting your device working? Then you pay nothing. That's our no cure, no pay promise. You only pay when you walk out the door with a repaired device. Fair enough.

Exceptions to no cure, no pay

There are two exceptions to our no cure, no pay promise: water damage and Windows laptops.

Water damage

For appliances with water damage, we are forced to perform a comprehensive water damage treatment first. Water damage can spread unpredictably in the device, making it impossible to say for sure in advance whether the device can be fully repaired.

Because this treatment is time-consuming, we always charge for it, regardless of the final result. Of course, we always inform you as soon as we detect water damage, so that you can decide for yourself whether you want to have the treatment carried out.

Windows laptops

Examining Windows laptops is often complex and time-consuming. Therefore, we charge research fees for this diagnosis.

After the examination, we will contact you with a clear explanation of the problem and a quote for any repairs. You are never obliged to agree. Do you decide not to repair? Then you only pay the examination costs.

Do you opt for repair? Then the examination costs will be deducted in full from the repair amount.

In short

So for phones, tablets and MacBooks, the standard rule is: free diagnosis and no cure, no pay.

That way you always know where you stand, with no surprises afterwards.

Who are we? Get to know the team behind ThePhoneLab.