Mail-in service

Are you unable to stop by one of our locations? Then use our Mail-in service! This way we assure you that we will repair your smartphone, tablet or laptop, often the same day.

How does your mail-in service work?

You send your device, we send it back repaired!

1. Download and fill out the Mail-in service form here.
2. Fill out the form below and upload the repair form.
3. Grab a box, put your device in it along with the repair form and make sure it’s properly packed.
4. Please send your device to our location: ThePhoneLab Attn: mail order service, Koekoekslaan 14B, 1171 PJ Badhoevedorp.
5. Upon receipt, one of our specialists will immediately examine your device and provide a quote. We will contact you directly about this.
6. Once approved and payment is received, we will send the device back immediately at our expense via UPS!

What conditions apply?

• We will send a quote after investigation. Upon agreement, we will proceed to repair and will send a request for payment of the costs incurred.
• Upon receipt of your device, we aim to return the device within 1 to 2 business days should the offer be approved in time.
• Our terms and conditions also apply to this service.
• Shipping costs: You pay sending in, we pay sending back! We bear the cost of returning the package.
• We recommend sending your order by registered mail, we are not responsible for shipping it to us.
• The customer is responsible for backing up his or her data. Data may be lost in special cases. Therefore, always make sure you have a backup of your data.

What are the costs for the repairs you perform?

The price per repair can be found on our pricing page and under repairs.

Is there anything else unclear? If so, please feel free to get in touch!