Repair partner of Univé
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Official Univé partner
Insured with Univé and damage to your device?
With Univé, damage to your phone, laptop or tablet can be compensated through your contents insurance – but you need to take the right steps. ThePhoneLab is a recognized Univé partner and will help you from A to Z: from quotation to repair.
Damage is covered under Univé contents insurance if you have taken out all-risk coverage or outdoor coverage. Without this additional coverage, damage outside the home is often not insured.
As an authorized repair point in the Univé network, ThePhoneLab provides a correct, insurance-ready quote that you can use directly for your claim report to Univé.
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ThePhoneLab is affiliated with Univé’s official repair network.
When does Univé reimburse damage to your device?
Univé assesses each claim based on your policy conditions. These are the most common situations:
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✅ Well reimbursed (in many cases)
- 📱Your device falls and the screen breaks
- 💧Water damage caused by an accident
- 🔧Self-inflicted damage (with all-risk coverage)
- 🌧️Damage outside the home (with outdoor coverage)
- 🔋Defective battery (depending on policy).
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❌ Not compensated
- ⏱️Ordinary wear or aging
- ⚠️Claims that existed prior to the policy
- 🚫Intentionally caused damage
- ❓Loss or loss (depending on policy)
- 🔩Software problems or factory errors
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How to claim damages with Univé
Follow these steps and we will get your quote ready for the insurer.
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1
Go to the damage page
Go to unive.com/claims to start your claim report.
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2
Log in / start notification
Log in via your Univé account (My Univé) or start a claim report directly.
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3
Fill in the data
Describe what happened, when the damage occurred and the type of device involved.
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4
Upload the documents
Upload the repair quote from ThePhoneLab, photos of the damage and proof of purchase (if requested).
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What do you need with your claim report?
Deliver everything at once to avoid delays.
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Repair quote
Make it yourself for free through our website, or come by. We’ll arrange it on the spot.
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Pictures of the damage
Take clear pictures before you visit.
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Proof of purchase
Invoice or receipt from the device (if requested by Univé).
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Policy number
Your Univé insurance number or certificate.
Make your own free quote
Add the required repair(s) to your shopping cart and click on receive PDF quote. Instantly ready for your claim report to Univé.
Can’t find the repair or don’t know what’s wrong with your device? Then walk into our office – we’ll provide a free quote after a diagnosis in many cases.
Tips from ThePhoneLab for a smooth claim
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Create a quote first – Univé needs this to assess your claim.
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Submit everything completely – incomplete applications delay the process.
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Take clear photos of all visible damage before you apply.
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Check your deductible in your policy conditions so there are no surprises.
