Samsung screen not responding? You can do this!
Annoying, your Samsung screen is not responding! The touchscreen no longer works on your Samsung device and you’re looking for a solution? Then you’ve come to the right place. In this blog, we explain to you how it is possible that your touchscreen is unresponsive and how to fix it as soon as possible. We address the following topics:
- Samsung screen not responding? Take the hardware test
- Touchscreen no longer works due to screen problems
- Touchscreen no longer works due to motherboard problems
Samsung screen not responding? Take the hardware test
Your Samsung screen stops responding: whether it’s your tablet that doesn’t respond to touch, or your smartphone: a hardware test can reveal if there are internal problems with your device. To perform a hardware test, you need the Samsung Members app. So first, make sure it is installed on your smartphone or tablet. From operating system Android 7.0 Nougat and above, this app is on your tablet or smartphone by default. Do you have an older operating system or can’t find the app? Download the app from the Google Play Store here. In the app, perform the following step-by-step process:
- Go to Diagnoses (at the top of the screen)
- Choose Touch Screen
- Color the squares by swiping over them
- Is your result Good? Then the screen responds well to touch
Does this test show that your device no longer responds well to touch? In the rest of this blog, we’ll explain to you what the problem is and how to fix it.
Touchscreen no longer works due to screen problems
Our specialists find that, in the case of Samsung, an unresponsive touchscreen is more often due to a broken screen than hardware problems. This means that a relatively simple screen repair usually solves the problem. So, if your Samsung screen is unresponsive or your touchscreen stops working from your Samsung, your screen may be faulty. Sometimes you can see this in physical damage, such as cracks in the screen, caused by drop, pressure, impact or water damage. In other cases, there is little on the surface of the screen. In short: a Samsung screen is no longer responsive? Replacing the screen will usually be the solution.
Touchscreen no longer works due to motherboard problems
In a few cases, there is an internal defect that makes your touchscreen unresponsive. Even in that case, your Samsung screen is unresponsive or poorly responsive. In that case, a motherboard repair may be the solution. For this, you will have to stop by a professional phone repair shop.
Perform a free diagnosis
When your Samsung screen is unresponsive, you can fix it by getting a screen repair or a motherboard repair, for example. At ThePhoneLab, we do a diagnostic to find out why your Samsung screen is unresponsive. A diagnosis is always free of charge. By performing a diagnostic, a specialist can conclude whether, for example, your screen needs to be replaced. You are never required to proceed to a repair after diagnosis, but of course you can.
Are you suffering from a touchscreen that no longer works on your Samsung? If so, at least go to a professional repair shop (for example, ThePhoneLab – check here for a branch near you), where they can start a repair right away. We can perform both a screen replacement and a motherboard repair. Make your appointment here:
